CHECK-IN: AFTER 3PM
EMERGENCIES: 9 + 911
Ring the Front Desk and we’ll hail a cab or private car for you. Uber and Lyft serve the area as well. As always, be safe, use good judgment and ride at your own risk.
FOOD & DRINK:
Josephine Estelle, our Southern osteria, serves breakfast, lunch and dinner with a focus on seasonal ingredients and handmade pastas. Our oyster bar, Seaworthy, has fresh sea fare, classic cocktails, craft beer and wine daily, till late. Poolside upstairs is Alto, offering anything you could need under the sun, and off The Lobby — which serves fine drinks and snacks itself — is Lovage, open every day and offering Stumptown coffee, cafe cocktails and fresh bites. There’s also room service if that’s your thing — the Josephine Estelle menu is in your room and you can order right off it using the QR code.
Our Front Desk team is full of useful information.
Dial 0 if:
You have any questions.
You want to say hello.
You need towels, bedding, anything.
Hi. Welcome to Ace Hotel New Orleans.
We’re glad that you’re staying with us, and we want to make sure you have everything to keep you happy while you’re hanging your hat here. We’ll keep this short so you have more time to experience the hotel and the city. Ace Hotel New Orleans sits on the corner of Carondelet and Lafayette streets in the Warehouse District of one of the best cities on Earth. We’re close to up-and-coming art galleries and shopping, museums, cocktails and just a jaunt to the classics of the French Quarter and the modernity of the burgeoning South Market District, a stone’s throw to many of New Orleans’ best gems like the Sports and Arts Districts, and just a bike ride to the lively Bywater and Marigny neighborhoods, as well as mystical nooks and corners you can explore on your own.
We’re happy to give you any tips and recommendations you might need to stay well-fed, entertained, on course and feeling good while you’re here. Just ask. You can call us by dialing 0 or come down and see us at the Front Desk.
We’re on the internet, too. To stay abreast of our collaborations, artist interviews and random things we like, follow the Ace Reader over at ACEHOTEL.COM/BLOG. For breadcrumb trails to events, videos, pictures and gems culled from internet k-holes, you can find us at @acehotel on Instagram. And if you’re already feeling tired and want us to just send all this stuff directly to you from time to time, you can join the A-List. It’s a low-key newsletter where we deliver you notes about what’s happening with our latest projects, what deals we’ve got cooking and the occasional wholesome joke or funny story. Sign up at ACEHOTEL.COM/A-LIST. Or peep some good old-fashioned hold-in-your-handables at SHOP.ACEHOTEL.COM, where you can take home the same super soft blankets and robes you find in your rooms, plus exclusive and custom collaborations with friends.
We’re glad you’re here.
— CONCIERGE —
Everyone at the Front Desk is a concierge and you can reach them by dialing 0. Call them for reservations, confirmations, cultural recommendations, transportation and anything else you dream up. They can also make a reservation for you at our Southern osteria, Josephine Estelle, or our oyster bar, Seaworthy.
— HOUSEKEEPING —
We think of our housekeeping philosophy as environmentally conscious perfectionism. We only want to live in a world with crisp, clean sheets and lots of crisp, clean water, too. In the interest of conservation, we’ll change your linens every third day unless you prefer sooner — just let us know. Should you need fresh sheets, towels or housekeeping service, give the Front Desk a ring by dialing 0.
— GUEST ROOM ITEMS —
If you are missing something like an ironing board or other necessity, just call the Front Desk and we will get you whatever you need.
– CHECK-IN / CHECKOUT –
We welcome you at 3PM and say farewell by noon. Let us know if you’d like us to call you a car.
– CASH —
If you need cash, there’s an ATM on the first floor. If you need a bank, you’re in luck: Contact the Front Desk and they’ll direct you to your bank’s branch.
— SMOKING —
We are a non-smoking building. If you decide to light one up in your room, the smoke cleaning fee is $250 + tax. But we promise you, a walk around the neighborhood is way more fun.
— TELEPHONE —
Room-to-room calls: Dial 7 + room number
Local, toll-free & long distance: 9 + area code + number
Stay on the phone with friends nearby as long as you’d like. Fees apply to long distance and international calls.
— CALL FEES —
Long distance = Anything outside of the county within the USA.
Charge: $2.50 access fee + $0.50 per minute.
International = Anything outside of the USA
Charge: $4.50 access fee + $.050 per minute
Other international calls vary by country.
— VOICEMAIL —
When the red light on your phone is illuminated, this indicates you have a message. To access messages, press the voicemail message button and follow the instructions.
— WAKE-UP CALLS —
For a wake-up call, ring the Front Desk and they’ll return the favor at whatever time you request. Your radio can also be used as an alarm clock.
– EMERGENCIES –
If you’re having an emergency, please dial 9, then 911. If you’re having a kind-of emergency, or you just want to chat, dial 0 to reach the Front Desk. If you’re having no emergency, we’re relieved, and we hope you enjoy your stay immensely.
— GYM & POOL —
The gym is located on the 2nd floor and open to you around the clock — your room key gets you in. If you prefer to sweat solo, we have yoga equipment available for in-room (and gym) use at the Front Desk. Stop by and see us. Alto, our rooftop garden, has a pool with panoramic views of the city. Priority seating is available for hotel guests, however, the pool is open to locals as well.
— MINIBAR —
Our minibars are packed out with fine goods from friends near and far. It’s here to keep you well-fed and entertained, plus there’s plenty of liquid courage if you’re lacking. For replenishments, please call the Front Desk.
— TELEVISION —
There’s one in your room and you can watch it.
— MUSIC HALL TURNTABLES —
Select rooms are equipped with a custom Music Hall turntable and a selection of vinyl curated by DJ Bryce Nice. Put something on and let it spin. If you want to take some vinyl home, go for it — we’ll put it on your room tab.
— LAUNDRY & DRY CLEANING —
Laundry and dry cleaning service is available every day but Sunday. A laundry and dry cleaning list and laundry bag are located in your closet. If you’d like service, gather your garments in the bag and call housekeeping before 9am. The goods will be returned clean-as-can-be by 6pm the same day. If you can’t get it to us by 9am, it’ll be ready for you the next day.
— ICE & COIN-OPERATED LAUNDRY —
An ice machine and coin-operated washer and dryer are located on the 2nd floor. Ice buckets are located in your room, on the minibar. There are all sorts of great uses for ice. We invite you to be adventurous. And ring the Front Desk if you need some quarters or detergent.
— WiFi —
You can access WiFi on the Ace Hotel network. Once you select it, follow the quick prompt to get yourself access to the wide world of the web. While you’re surfing, you can see what we’re up to at ACEHOTEL.COM/BLOG and @acehotel on all channels, as well as nightly events at @threekeysnola.
— IN-ROOM SAFE —
There is a safe in your room in the armoire. You can put your jewels in it.
— FAXES —
Very ’80s, but sometimes handy. Use the hotel’s fax line: 504.900.1181. Please make sure to have your name and room number included on the cover page so we can bring it up to you.
— JOSEPHINE ESTELLE —
Josephine Estelle is a lively Italian Southern eatery that lives inside Ace Hotel New Orleans, helmed by James Beard Award-nominated chefs Andy Ticer and Michael Hudman. With a seasonal, craft-centric philosophy of Italian cuisine, expect a twist on the American South with the fresh flavors of New Orleans. Reservations strongly encouraged for brunch and dinner.
Sat–Sun: Brunch: 7am–3pm, Dinner: 5–10pm
Pasta Happy Hour: Mon–Thurs, 3–6pm
— SEAWORTHY —
Seaworthy showcases wild-caught and sustainably harvested oysters from American waters — Gulf Coast, East Coast and West Coast alike — as well as locally sourced fish and meat. The celebrated beverage program offers both classic and proprietary cocktails, with a smart selection of beer and wine. Reservations strongly encouraged.
Hours: Sun–Thurs: 4–11pm, Fri–Sat: 4pm–12am
Happy Hour: Daily: 4pm–6pm
Late Night Happy Hour: Sun–Thurs: 11pm–12am, Fri–Sat: 11pm–1am
— ALTO —
Alto is Ace Hotel New Orleans’ rooftop garden. Open every day for lunch, dinner and drinks, you can relax poolside while snacking on small plates, sipping seasonal cocktails and enjoying panoramic views of the city. The hotel’s culinary partners, Chefs Andy Ticer and Michael Hudman, have crafted an Italian-inspired, small-plates menu focused on farm-fresh salads, seafood and a selection of pizza. In addition to cocktails, Alto’s inspired bar offers a rotating tap, frozen drinks, craft beer and fine wine. You can reach them at 504.900.1180.
— THE LOBBY BAR —
In the heart of Ace New Orleans’ French Deco-inspired living room, the Lobby Bar serves up bright cocktails and homey-yet-polished Southern and Italian victuals seven days a week.
Lovage is our all-day cafe set in a former carriage house in the Warehouse District. It serves farm-driven, responsibility sourced fare. Here you’ll find hot coffee, cold coffee, coffee in cocktails and an assortment of signature drinks, in addition to pastries, fresh salads and sandwiches.
You can buy some things down in The Lobby or right out of your room, like our custom blankets, vintage vinyl and exclusive wings+horns hoodie robe just by taking them with you — we’ll charge it after you check-out. We’ve also got an online shop where you can find many of our exclusive products and collaborations, and some other stuff we think is cool. And if you miss any of the other Aces, you can find souvenirs you forgot to buy when you were there. Visit SHOP.ACEHOTEL.COM or lurk @acehotelshop.
— THREE KEYS —
Three Keys is our music venue dedicated wholly to the magic that happens in New Orleans. Open late with near nightly events, including DJs, talks, independent film screenings, parties and live bands. Plus there’s a full bar and snacks, so you can keep it moving on the dance floor. For what’s upcoming and details, visit ACEHOTEL.COM/NEW-ORLEANS/THREE-KEYS and @threekeysnola.
—— SPACES ——
We have rooms and spaces of every shape, make and variety for you to choose from. With plenty of room for family gatherings, holiday soirées, new moon parties and more. If you want to have your own event here, we don’t blame you. Here’s some more info about our spaces. Say hi at firstname.lastname@example.org or by calling 504.930.3077.
— THE GALLERY —
The Gallery at Ace Hotel New Orleans is our special space where fine art, fashion, music, literature, performance and culinary arts mingle and manifest. Located on the first floor between Lovage and the Barnett Event spaces.
— BARNETT HALL —
The super flexible 4,000 sq ft Barnette Event Space offers a host of six flexible spaces that can be combined or separated in a myriad of ways — just as suited for intimate gatherings as for grand, raucous receptions.
— BARNETT MUSIC ROOM & GREEN ROOM —
Barnett Music Room and Barnett Green Room are Ace NOLA’s dividable, highly adaptable twin social spaces. Both rooms work great for meetings and gatherings, parties both reserved and rebellious.
— BARNETT DINING ROOM —
Long on Gulf Coast charm, our beautiful Barnett Dining Room is an intimate banquet hall lit from above by radiant chandeliers — old New Orleans interiors optimal for your everything.
— BARNETT COURTYARD —
Rich in history, the Barnett Courtyard boasts some of the oldest walls in the neighborhood — its patinaed bricks date back to the 1830s. Charming, elegant and enchanting as heck, Barnett Courtyard is made to hold love.
— BARNETT RECEPTION —
Our Barnett Reception Hall is nestled between the grand Barnett Hall, our two flexible spaces, Barnett Green Room and Barnett Music Room, and opens out into our street-side Barnett Courtyard.
— SECOND FLOOR COURTYARD —
The Second Floor Courtyard is a beautiful open-air space featuring glowing festoon lights, gas lanterns and rich, tropical landscaping. Ceremonies here are striking and unforgettable, and there’s never a dry eye.
— WEDDINGS —
We love love. And we love having weddings here. They’re always different. You get a really big space and you can make it your own. And we’ll give you a friendly rate so everybody can stay together.
Here’s more about our other hotels. They are all pet- and kid-friendly, serve good food and coffee. We’re one big family, and each Ace Hotel is unique, a product of its neighborhood, building, friends and history.
— ACE HOTEL BROOKLYN —
Ace Hotel Brooklyn belongs to Boerum Hill, on the cusp of Downtown Brooklyn — a block from the Hoyt-Schermerhorn Station, at the ever-evolving intersection of everything. The latest chapter in Ace’s long romance with New York, we built Ace Hotel Brooklyn from the ground up: every piece in service of the borough’s tireless ingenuity, made to move and breathe with the city itself.
— ACE HOTEL DOWNTOWN LOS ANGELES —
Ace Hotel Downtown Los Angeles opened early 2014 in the historic United Artists building in Downtown LA. Built in 1927 for the maverick film studio, this ornate, storied and vibrant Los Angeles gem stands as a monument to a group of seminal American artists pushing out on their own, and anchors the Broadway Theater District’s modern renaissance. Mary Pickford’s love for the ornate detail and stone spires of Spanish castles and cathedrals is manifest at The Theater — a true temple of the arts. The mixture of reverent awe and irreverent independence is right up our alley — this is the kind of project we dream of.
— ACE HOTEL KYOTO —
Ace Hotel Kyoto was created in partnership with legendary architect Kengo Kuma and longtime collaborators Commune Design. It’s a place of honest dialogue with the city’s past and future legends, and Ace Hotel’s first outpost in Asia. We’re a stone’s throw from contemporary cultural treasures like the Nishiki Market, the Museum of Kyoto and Kyoto Art Center, and just steps away from Kamesuehiro, the iconic 200-year old confectionery. Part of the Shinpuhkan development, we’re in the middle of a vibrant marketplace filled with shops and cafes.
— ACE HOTEL NEW YORK —
Ace Hotel New York is in a historic landmark building that originally opened in 1904 as the Hotel Breslin, located in the heart of Midtown Manhattan, close to the Theatre and Flatiron Districts, and Madison Square Park. We tried to preserve as many original features and details as possible — like the lobby’s ornate coffered ceilings and mosaic tile floors — in hopes of celebrating its history, and we worked with Roman and Williams to bring new personality to the space, with vintage and custom furniture, and things we’re not even sure how we pulled off, like the entire library we lifted from a Park Avenue apartment to make our lobby bar, and the light fixtures made with glass from the Hubble telescope.
— ACE HOTEL & SWIM CLUB PALM SPRINGS —
Built on the foundation of a 1965 Howard Johnson hotel, Ace Hotel & Swim Club celebrates the simplicity, beauty and ruggedness of the desert. The rooms impart a luxury camping, bohemian vibe — many have patios, fireplaces and small desert gardens, as well as turntables, huge crystals and walking sticks. The edible landscape and rare, deep pool are surrounded by surreal views of the San Jacinto Mountains, and the Swim Club and Feel Good Spa create a sense of healing and restoration. There’s lots to do, from daily pool parties and film screenings, to local scooter rides, vintage shopping and hikes in Indian Canyon.
— ACE HOTEL PORTLAND —
Ace Hotel Portland is in the former Clyde Hotel, a 100-year-old building in downtown Portland, Oregon. It’s a little modern, a little DIY, and very much in thrall to the history and heritage of Portland, with a penchant for creating something new. The feeling is library meets apartment meets speakeasy, and each room features work by local and international artists (some of whom also have pieces at Ace New York). You can borrow a bike or an umbrella from us for adventures around the city.
— ACE HOTEL SEATTLE —
Our first hotel ever, Ace Hotel Seattle is near and dear to our hearts. Built in a historic boarding house in Belltown, we’re at the heart of Seattle’s art and music scene, near the waterfront and Pike Place Market (where they throw the fish). Minimalist iterations of Northwestern themes fill the lobby and guest rooms, and the common spaces include a study and breakfast nook with a do-it-yourself waffle iron (waffle dough included). Small but mighty, Ace Seattle is famous among dozens, and well-loved among its friends.
— ACE HOTEL SYDNEY —
Ace Sydney is settled within the reanimated, century-old Heritage Federation Warehouse building — situated above the site of convict potter Jonathan Leak’s brick kiln. We are nestled against the edge of the CBD in Surry Hills, a neighborhood with a rich ‘n’ rough legacy of cultural reinvention, from the landmark Gay Solidarity Group protests of the 1970s to the razor gang wars of the 1920s and ’30s. In between our rooftop restaurant, Kiln, and our lobby-level café, Good Chemistry, you’ll find everything you need right here, but we’re also within walking distance to Hyde Park and the CBD, Darlinghurst and Redfern, and just a moment away from Central Station.
— ACE HOTEL TORONTO —
Ace Hotel Toronto was built bottom to top in the heart of Toronto’s vital Garment District, offering a future-facing homage to the neighborhood’s industrial warehouse roots. Created in partnership with award-winning Torontonian firm Shim-Sutcliffe Architects, Ace’s first Canadian home embraces the utopian promise of Toronto as a microcosm of the world, in all its layered tension and texture — a crossroads of global culture imbued with a history of progressive, transgressive art and ideas.
— ATELIER ACE —
Atelier Ace is an award-winning, in-house creative services firm providing interior, graphic and product design, marketing, PR, development, digital presence and event and cultural programming for our properties.
A hand-selected team of creatives, designers, writers, web developers, marketing and new media innovators make it possible for Ace to express its culture and create an inspiring, cohesive and meaningful experience for guests and fans of Ace at each property and through events, collateral and design.
— THE A-LIST —
The A-List is our bi-monthly(ish) magic newsletter that includes steals and secrets. You can sign up at ACEHOTEL.COM/A-LIST.