Seattle FAQs

We are located at 2423 1st Ave, Seattle, WA 98121

While we do not have a dedicated parking lot or garage, we recommend street parking. Currently, street parking is metered from Monday – Saturday, 8 am – 8 pm, and free evenings after 8 pm, Sundays, and some holidays. You can pay by phone using the PayByPhone app. We are also happy to direct you to a surface lot or garage nearby if you prefer.

You must be 18 or older to book a room.  Please note that for security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in and a credit card.

Check-in is after 3pm.

Check out is noon.

Sure, please let us know as soon as possible, otherwise you may be subject to early cancellation fees

Yes, that can be arranged. The front desk will hold them for you until you’re ready.

Yes, there is free WiFi in all public areas and in guest rooms.

We do not charge additional fees for pets. When we say “pet” we really mean “dog,” but just get in touch if you have something stranger or larger and we’ll try to make it work.

Sure. Here’s the address:

(Guest name here)
c/o: Front Desk
2423 First Avenue,
Seattle, WA 98121

If the package arrives before you check-in, we’ll hold it for you at the front desk until you arrive.

No, we don’t.

We have luxuries and necessities, gift certificates and good stuff — like Rudy’s Barbershop bath products, Ace shirts and totes, and books — for sale at the front desk store.

We have an online shop too, where you can find Ace-made wares and collaborations, and just some things we think are cool. And if you miss Ace New Orleans, New York, Palm Springs, Brooklyn, Portland, or Kyoto, you can find souvenirs you forgot to buy when you were there.

No. All rooms are completely non-smoking. If you light up or vape inside the hotel we must charge a $250 smoking fee to your card, plus taxes.

Our full Privacy Policy can be found here.

Our cancellation policy is 72 hours prior to check-in. For modifications please refer to your confirmation email or contact us directly.

Reservations must be guaranteed with a credit or debit card at the time of booking. Payment is taken upon check-out unless stated otherwise. Please refer to our payment policy and T&Cs when booking online.

Reservations are guaranteed with a valid credit card at the time of booking. We’ll ask you to verify the payment details upon check-in

All rooms are equipped with Rudy’s shampoo, conditioner, and body wash, a flat-screen TV, radio with input, hairdryer, iron, and the best bathrobe.

We have an ADA accessible room at Ace Hotel Seattle. Please call reservations to book this room. Our public space fire alarms are equipped with both flashing lights and audio alerts.

A shared bathroom, quite simply means the restroom is down the hall from your private sleeping quarters and is shared with the other guests in Standard rooms. Ace Seattle has 14 Standard rooms that share 5 public restrooms that are all private upon entry. Each shared bath includes shower, sink, commode, and Rudy’s bath products. Additionally there is 1 half bath on premises.

Ace Hotel Seattle is the most compact and intimate of our locations because it was the first Ace Hotel property. We don’t have a restaurant or bar located physically in the hotel. There are a number of places to eat and drink just outside our front door in Belltown and the front desk staff can help guide you to a good one if you’d like.

FutureKey information can be found here.