FAQs

We are located at 51 Camden St, Toronto, ON M5V 1V2.

International Airline Travelers – Pearson Airport 

We are approximately 27 KM away from the main international airport. A taxi would take you anywhere between 30 to 50 minutes depending on the time of day.

The Union Pearson Express is an airport rail link connecting Union Station in Downtown Toronto to Toronto Pearson International Airport and can get you up and down in an usually reliable 25 minutes. From Union Station we are about an 8 to 15 minute cab ride.

Local (within Canada and sometimes the United States) Airline Travelers – Billy Bishop Airport

We are approximately 2.7 KM away from this smaller airport. A taxi would take about 10 to 15 mins to get you to the hotel.

Rest your ride. Click here for our favourite parking options in the neighbourhood.

You must be 19 or older to book a room.

Please note that for security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in and a credit card.

Check-in is after 3pm. If you arrive early, we can hold your bags while you explore the house, or take a stroll around town (we’ll point you in the right direction) until your room is available.

Your credit card will be authorized at check-in for room + taxes + confirmed incidental charges plus an additional $100 for each night of stay

Any unused funds will be released by the hotel immediately at check-out; depending on your individual bank’s processing speed, the funds will be back in your card anywhere between one to five business days -expect longer for international cards outside of Canada and North America.

Unfortunately not –  you’ll need to place a credit card on the room for the duration of your stay.

Ace Toronto is a cashless property. Payment must be made via a credit card.

Check out is noon. Please confirm your payment by 12pm the day of your check-out. If you’d like a little bit more time after the 12pm checkout, we’ll do what we can to accommodate and we’re always more than willing to hold on to your stuff for a few hours at the front desk.

Non-registered guests are not allowed on guest room floors. If you have a friend or family member visiting you that you’d like to take up to your room, they are required to register at the front desk under the same safety guidelines and hotel check-in policies. The number of registered guests allowed in a single room, beyond it’s guest room occupancy maximum (4 adults in double bed room types and 2 adults in all other room types), under Covid-19 restrictions will depend on both the indoor gathering limits set by provincial guidelines and best practices set by the hotel -and are liable to change without notice.

Yes, that can be arranged. The front desk will hold them for you until you’re ready.

Yes.   The fitness room at Ace Hotel Toronto is equipped with

• 1 elliptical
• 2 treadmills
• 1 stationary bike
• Free weights up to 35lbs
• One adjustable bench
• One universal cable machine with adjustable cable heights
• Yoga mats, elastic bands, inflated ab balls

Yes, there is free WiFi in all public areas and in guest rooms.

Sure. There just has to be a reservation already made under your name. Here’s the address:

(Guest name here)

(Confirmation Number here)

c/o: Security Department

51 Camden Street

Toronto, ON M5V 1V2

If your package arrives before you do, we’ll hold it for you at the security booth for up to five days until you arrive free of charge — they have to be 20×20 or smaller. If you need to send something bigger, have it held for longer or have multiple packages, we can store them for you for $10 per package per day. Please be sure that all charges/taxes/duty fees are already paid for in advance before they arrive at our doorstep.

You can buy some things right out of your room, like the custom Pendleton blanket, vintage vinyl and exclusive wings + horns hoodie robe just by taking them with you — we’ll charge it after you checkout.

We have an online shop too, where you can find Ace-made wares and collaborations, and just some things we think are cool. And if you miss Ace New Orleans, New York, Palm Springs, Los Angeles, Seattle, Portland, Brooklyn or Kyoto, you can find souvenirs you forgot to buy when you were there.

We also have luxuries and necessities, gift certificates and good stuff — like eco-friendly UKA bath products, custom guitar strings, Ace shirts and totes, Moleskine notebooks, records, books and jewelry — for sale at the front desk store.

No. All rooms and hotel spaces are completely non-smoking. If you light up or vape inside the hotel we must charge a CAD$350 smoking fee, CAD$500 if it’s a suite, to your card. Go outside, meet a stranger.

2 persons per room only, except in Double rooms in which no more than 4 people per room are allowed. Cribs are free, based on availability. We do not provide rollaway beds.

Our full Privacy Policy can be found here.

Pets are like family to our guests. There is a limit of 2 pets per room and there is a $25 + taxes fee per pet / per night. When we say pet we really mean dog, but just get in touch if you have something extraordinary or differently proportioned and we’ll try to make it work.

Add them to your reservation as a note or reach out to us to let us know they will be joining you. We know that they can sometimes cause damage, and if that does happen the repair/additional-cleaning costs would be added to your bill.

St. Andrews Park is right behind the hotel with a nice dog park.

Pets must always be on a leash or a suitable carrier for their safety as well as everyone around them. Some of us can’t resist petting a pet, but we’ll be sure to ask for your permission first.

The person whose name is on the reservation is responsible for any damage caused by our furry, or otherwise, friends and the resulting repair, replacement, cleaning and labor costs as applicable. It’s best to let us inspect the room just prior to your departure so that you don’t find any ‘unexpected’ charges on your card after you check-out.

Some areas such as Food and Beverage areas and the gym are off limits for pets; unless your pup can lift weights -then we’d like to see that too.

They cannot be left alone in the room or any part of the hotel and must always be accompanied by their designated human -we’d feel bad if they got lost or were nervous and sad by themselves.

The ‘Pet in room Sign’, which also functions as a Do-Not-Disturb sign must be placed on the door handle always to remind any staff delivering to or cleaning your room that you have a pet with you in the room; we don’t want any unexpected surprises on either side.

A great pet is a well trained pet; any noise disturbances caused to your neighbors as a result of your pet howling or barking, or any other noise they might make constantly would result in us charging you for the compensation afforded to them. Let’s do our best to avoid such a situation -we don’t want your pet to feel guilty about it.

Our team is a bunch of dog and cat lovers. We can direct you towards pet-sitters, dog parks, grooming services and most other things that our canine compatriots would love to experience or have.

Have something other than a dog that you’d like to have accompany you? Reach out to us and we’ll do our best to figure out how we can make it work for you and your pet.

Our modification and cancellation terms vary per rate plan booked. Please refer to the reservation policies while you are making your reservation. These can be found during the booking process and in your reservation confirmation.

Manage Reservations

Reservations are guaranteed with a valid credit card at the time of booking. We’ll ask you to verify the payment details upon check-in.

Refundable reservations will not be charged until you arrive at the front desk or in the event of a cancellation as per the cancellation policy for that booking type. For non-refundable reservations, the full booking amount will be charged to your card at the time of booking.

If the credit card/type-of-payment provided fails to authorize/charge we reserve the right to cancel your reservation without notice to allow others waiting to book. We’ll try to reach out to you first, but this is not guaranteed.

We’ll send you an email to confirm all your reservations details including the confirmation number, dates of stay, room type. number of guests and your confirmed rates.

Sure, please let us know as soon as possible, ideally 24 hours prior, otherwise you may be subject to early cancellation fees which is usually 1 full night. We can post a credit towards a future stay for those bookings that are non-refundable if you do not complete the stay.

All rooms are equipped with uka shampoo, conditioner, and body wash, a flat-screen TV, radio with input, Pearl+ soap, hairdryer, fully stocked minibar, the best bathrobe, iron, and an in-room safe.

Ace Hotel Toronto has many Accessibility compliant rooms. Please call our Reservations team or use our website to book one of these rooms.

Yes. We rent out our spaces for private events, weddings, shows, conferences and symposiums. Contact us about it here.

There’s a possibility you can. Fill out the form here, and someone will get back to you shortly.