FAQs

We are located at 245-2 Kurumayacho Nakagyo-ku, Kyoto 604-8185

From Airports
From Kansai International Airport (KIX) 110km, 90 to 120mins by car
From Kansai International Airport (KIX) to Kyoto Station 80mins by train
Osaka International Airport (ITM) 45km, 60mins by car

From Kyoto Train Station
Kyoto Station (Shinkansen bullet train) 2.5km, 10mins by car
Tokyo to Kyoto — 135mins by Shinkansen
Connected to Subway Karasuma Line and
Tozai Line — Karasuma Oike Station

There isn’t parking at Ace Hotel Kyoto, but we can point you to nearby parking options. If you’re driving to the hotel, let us know and we’ll get you to the right place.

You must be 20 or older to book a room. For security purposes, you will be asked to provide a passport at check-in. Please also have your confirmation number and a major credit card ready; cash is accepted at check-in.

Check-in is after 3pm. If you arrive early, we can hold your bags while you explore the house, or take a stroll around town (we’ll point you in the right direction) until your room is available.

Check out is noon. Please confirm your payment by 12pm the day of your check-out. If you’d like a little bit more time after 12pm checkout, we’ll do what we can to accommodate and we’re always more than willing to hold on to your stuff for a few hours at the front desk.

Yes, that can be arranged. The front desk will hold them for you until you’re ready.

Yes, there is free WiFi in all public areas and in guest rooms.

We love pets and yours are welcome at Ace Hotel Kyoto at a friendly rate of 14,300JPY per pet per night (taxes included). By “pet” we mean “dog,” and by “dog” we mean “any dog under 15 kg,” but if you have a larger or stranger friend, just let us know and we’ll do our best to accommodate the both of you. Please note that pets are only allowed in guest rooms, and that there will be a pet waiver to sign when you check-in.

Luggage delivered before check-in will be kept at the front desk for free.

Please be sure to include:
1. the name of the booking person
2. the date of your stay, in the courier slip

If you are have already checked in and want to organise your luggage to be sent to the hotel we can help you to arrange delivery from the following suppliers:
• Domestic – Yamato Transport
• International – EMS

For all other shipping methods, please ask our friendly staff at front desk.

Yes, we have Tokyo Bike available to rent for hotel guests, they are first come first serve.  We are not able to take reservations for Bike rentals, thanks for understanding.

The gym is open 24 hours at no cost, for guests 16 years of age and older.

• Children under the age of 16 are not permitted in the facility at anytime.

• Any activity undertaken within the gym is done entirely at your own risk.

• You are responsible for knowing your own physical limitations.

• We do not recommend exercise if you feel unwell or have eaten a meal within the last 2 hours or are under the influence of medication or alcohol.

• Proper gym attire and shoes are required all the time.

• Smoking is not permitted in the gym.

• Glassware and alcohol are not permitted.

• If you feel unwell, please contact Operator immediately via house phone.

• Ace Hotel Kyoto is not responsible for any injury or loss of personal items.

You can buy some things right out of your room, like the custom Pendleton blanket, vintage vinyl and exclusive wings + horns hoodie robe just by taking them with you — we’ll charge it after you checkout.

We have an online shop too, where you can find Ace-made wares and collaborations, and just some things we think are cool. And if you miss Ace New Orleans, Brooklyn, New York, Palm Springs, Seattle, Portland or Los Angeles, you can find souvenirs you forgot to buy when you were there.

All rooms are completely non-smoking. If you light up inside the hotel we must charge a 37,290 JPY (taxes included) smoking fee to your card. There is a smoking area on the ground floor, light up there and meet a stranger.

Our full Privacy Policy can be found here.

Laundry service with regular and overnight cleaning, dry cleaning and pressing is available (chargeable to your bill upon check out).
Please fill out the laundry slip provided in your room and contact the front desk.
Laundry items received before 9:30, will be delivered back to you at 19: 00 on the day.
Any laundry items received before 17:30 will be delivered at 10:00 the next day.

Our modification and cancellation terms vary per rate plan booked. Please refer to the reservation policies while you are making your reservation. These can be found during the booking process and in your reservation confirmation.

Manage Reservations

Reservations must be guaranteed with a credit or debit card at the time of booking. Payment is taken upon check-out unless stated otherwise. Please refer to our payment policy and T&Cs when booking online.

Reservations are guaranteed with a valid credit card at the time of booking. We’ll ask you to verify the payment details upon check-in

There’s a local accommodation tax that we’ll charge when you check in. They’re charged per night, per person and you can find the rates based on reservation rate.

JPY 200 per person per night for rates lower than 19999 JPY, per person
JPY 500 per person per night for rates between 20000 JPY and 49999 JPY, per person
JPY 1000 per person per night for rates over 50000 JPY, per person

All rooms are equipped with bath products by UKA, a flat-screen TV, radio with input, hairdryer, fully stocked minibar, the best bathrobe from wings+horns, iron, and in-room safe.

There’s a 2 adult maximum room occupancy for Standard King, Standard Twin, Deluxe King, Historic King, Historic Twin with existing bedding. And a 3 adult maximum room occupancy for Deluxe Twin, Ace Suite and Loft Suite. And a 4 adult maximum room occupancy for Tatami Suite. If you want a rollaway bed, it’s 6,215 JPY (service charge and consumption tax included and accommodation tax excluded, per night) and are based on availability — please let us know if you’d like to request one. Rollaway beds can only fit in Deluxe Twin, Ace Suite, and Loft Suite.

Mr. Maurice’s Italian
Mr. Maurice’s Italian is a neighborhood restaurant and rooftop cocktail bar perched on the third floor at Ace Hotel Kyoto, overlooking the bustling Shinpukan below

PIOPIKO
Bar & Taco Lounge

Stumptown Coffee Roasters
Meticulously sourced, perfectly roasted and expertly brewed.

Book a table at Mr. Maurice’s Italian & Rooftop Bar

Book a table at Piopiko

Yes. We rent out our spaces for private events, weddings, shows, conferences and cavernous. You can get details about our different event spaces here.