Book Your Stay
FutureKey / Ace Hotel FAQ
FutureKey is a platform enabling travelers to purchase discounted gift cards for future hotel stays. FutureKey was founded during the coronavirus crisis with a mission to help and donates part of every sale to Employee Relief Funds.
Your credit card will be charged after you click “Pay Now” on the check-out window of your completed order form. Gift card purchases are non-refundable.
After placing an order, FutureKey will send you an email with a unique code and information about your gift card. To use your gift card, you must book directly with the hotel on the hotel website, phone or by email. Simply let them know at the time of booking and the hotel will apply your gift card to your bill at check out. For in-house guests, any charge that can be applied to a hotel folio can be paid for with your gift card. Upon check-in, a credit card is required for authorization of total room, tax, and incidental coverage. Standard hotel reservation policies apply.
No, a credit card is required to book and guarantee a room reservation.
No, Advance Purchase reservations are charged to the credit card used to make the reservation at the time of booking. You can use your gift card for anything over and above the room and tax charged to your Advance Purchase when you check out of the hotel.
No, the gift card may be used multiple times until the entire value has been redeemed at that specific hotel.
Gift cards are not redeemable for cash.
If your bill exceeds the amount of your gift card, you are responsible for the remaining amount with another form of payment.
Nope, gift cards can be purchased for yourself or for someone else. The unique gift card number must be present to use at the hotel. If you would like to purchase a gift card for someone else, please note their first and last name during the checkout process on FutureKey. The hotel will ask for ID at check-in and the name on the ID and gift card must match.
They’re not. Gift cards can only be used at the hotel that sold it.
Never. Buy them now, and use them whenever you want to visit the hotel.
There are no black-out dates for people using a gift card. You can use the gift card any time, as long as you book directly with the hotel.
No, reservations must be made directly with the hotel to use your gift card.
If your group reservation is pre-paid or paid by the group organizer you can only use your credits for any incidentals charges you charge to your room during your stay.
If your corporate reservation is pre-paid or paid by the company you can only use your credits for any incidentals charges you charge to your room during your stay.
There are no fees for purchasing a gift card. The value of the gift card offsets any charges to your guest room folio for reservations that you book directly with the hotel.
FutureKey will email you your gift card information within 24 hours of purchase.
FutureKey was founded during the Covid-19 crisis to help hotels and their staff during this difficult time. Many hotels furloughed their staff during the temporary suspension of services, and FutureKey donates proceeds from every sale to their Employee Relief Funds to provide urgent relief to the staff affected at the hotels and their restaurants, bars and venues.
While many hotels have temporarily suspended operations during the Covid-19 crisis, you will still be able to book for dates when the hotel resumes in accordance with the hotel’s booking policies. FutureKey strives to partner with hotels in strong financial shape and has a process with hotel partners that plan to transfer ownership or close.
If you misplace your gift card confirmation email, just contact FutureKey using the email address you used to purchase it.
You can reach out to the hotel directly to check your credit balance.
You sure can. The value of your gift card(s) can be combined to use against your total bill at check out.