Kyoto FAQs

We are located at 245-2 Kurumayacho Nakagyo-ku, Kyoto 604-8185

From Airports From Kansai International Airport (KIX) 110km, 90 to 120mins by car From Kansai International Airport (KIX) to Kyoto Station 80mins by train Osaka International Airport (ITM) 45km, 60mins by car

From Kyoto Train Station Kyoto Station (Shinkansen bullet train) 2.5km, 10mins by car Tokyo to Kyoto — 135mins by Shinkansen Connected to Subway Karasuma Line and Tozai Line — Karasuma Oike Station

There isn’t parking at Ace Hotel Kyoto, but we can point you to nearby parking options. If you’re driving to the hotel, let us know and we’ll get you to the right place.

You must be 20 or older to book a room. For security purposes, you will be asked to provide a passport at check-in. Please also have your confirmation number and a major credit card ready; cash is accepted at check-in.

Check-in is after 3pm. If you arrive early, we can hold your bags while you explore the house, or take a stroll around town (we’ll point you in the right direction) until your room is available.

Check out is noon. Please confirm your payment by 12pm the day of your check-out. If you’d like a little bit more time after 12pm checkout, we’ll do what we can to accommodate and we’re always more than willing to hold on to your stuff for a few hours at the front desk.

Yes, that can be arranged. The front desk will hold them for you until you’re ready.

Yes, there is free WiFi in all public areas and in guest rooms.

We love pets and yours are welcome at Ace Hotel Kyoto at a friendly rate of 11,000JPY per pet per night (taxes included). By “pet” we mean “dog,” and by “dog” we mean “any dog under 15 kg,” but if you have a larger or stranger friend, just let us know and we’ll do our best to accommodate the both of you. Please note that pets are only allowed in guest rooms, and that there will be a pet waiver to sign when you check-in.

Luggage delivered before check-in will be kept at the front desk for free.

Please be sure to include:

1. the name of the booking person
2. the date of your stay, in the courier slip

If you are have already checked in and want to organise your luggage to be sent to the hotel we can help you to arrange delivery from the following suppliers:

• Domestic – Yamato Transport
• International – EMS

For all other shipping methods, please ask our friendly staff at front desk.

Yes, we have Tokyo Bike available to rent for hotel guests, they are first come first serve. We are not able to take reservations for Bike rentals, thanks for understanding.

The gym is open 24 hours at no cost, for guests 16 years of age and older.

Children under the age of 16 are not permitted in the facility at anytime.

Any activity undertaken within the gym is done entirely at your own risk.

You are responsible for knowing your own physical limitations.

We do not recommend exercise if you feel unwell or have eaten a meal within the last 2 hours or are under the influence of medication or alcohol.

Proper gym attire and shoes are required all the time.

Smoking is not permitted in the gym.

Glassware and alcohol are not permitted.

If you feel unwell, please contact Operator immediately via house phone.

Ace Hotel Kyoto is not responsible for any injury or loss of personal items.

You can buy some things right out of your room, like the custom Pendleton blanket, vintage vinyl and exclusive wings + horns hoodie robe just by taking them with you — we’ll charge it after you checkout.

We have an online shop too, where you can find Ace-made wares and collaborations, and just some things we think are cool. And if you miss Ace New Orleans, Brooklyn, New York, Palm Springs, Seattle, Portland or Los Angeles, you can find souvenirs you forgot to buy when you were there.

All rooms are completely non-smoking. If you light up inside the hotel we must charge a 37,290 JPY (taxes included) smoking fee to your card. There is a smoking area on the ground floor, light up there and meet a stranger.

Our full Privacy Policy can be found here.

Laundry service with regular and overnight cleaning, dry cleaning and pressing is available (chargeable to your bill upon check out). Please fill out the laundry slip provided in your room and contact the front desk. Laundry items received before 9:30, will be delivered back to you at 19: 00 on the day. Any laundry items received before 17:30 will be delivered at 10:00 the next day.

Our modification and cancellation terms vary per rate plan booked. Please refer to the reservation policies while you are making your reservation. These can be found during the booking process and in your reservation confirmation.

Manage Reservations

Reservations must be guaranteed with a credit or debit card at the time of booking. Payment is taken upon check-out unless stated otherwise. Please refer to our payment policy and T&Cs when booking online.

Reservations are guaranteed with a valid credit card at the time of booking. We’ll ask you to verify the payment details upon check-in.

There’s a local accommodation tax that we’ll charge when you check in. They’re charged per night, per person and you can find the rates based on reservation rate.

The Kyoto City Accommodation Tax rate will be revised, effective Sunday, March 1, 2026. This revised rate will apply to all stays commencing on or after this date.

Before Revision [Until Saturday, 28 February 2026] Accommodation fee (per person per night) under ¥20,000: Accommodation tax ¥200 Accommodation fee (per person per night) ¥20,000 or more: Accommodation tax ¥500 Accommodation fee (per person per night) ¥50,000 or more: Accommodation tax ¥1,000

Revised [From Sunday, 1 March 2026] Accommodation fee (per person per night) Under ¥6,000: Accommodation tax ¥200 Accommodation fee (per person per night) ¥6,000 or more: Accommodation tax ¥400 Accommodation fee (per person per night) ¥20,000 or more: Accommodation tax ¥1,000 Accommodation fee (per person per night) ¥50,000 or more: Accommodation tax ¥4,000 Accommodation fee (per person per night) ¥100,000 or more: Accommodation tax ¥10,000

*The accommodation tax rate applies to the accommodation charge (excluding consumption tax) per person per night.

*The accommodation charge refers to the room-only rate. This rate is inclusive of service charges but exclusive of consumption tax, meal charges, and similar additional costs.

All rooms are equipped with bath products by UKA, a flat-screen TV, radio with input, hairdryer, fully stocked minibar, the best bathrobe from wings+horns, iron, and in-room safe.

There’s a 2 adult maximum room occupancy for Standard King, Standard Twin, Deluxe King, Historic King, Historic Twin with existing bedding. And a 3 adult maximum room occupancy for Deluxe Twin, Ace Suite and Loft Suite. And a 4 adult maximum room occupancy for Tatami Suite. If you want a rollaway bed, it’s 6,215 JPY (service charge and consumption tax included and accommodation tax excluded, per night) and are based on availability — please let us know if you’d like to request one. Rollaway beds can only fit in Deluxe Twin, Ace Suite, and Loft Suite.

The King Bed is W1700mm X L1950mm, and the Twin Bed is W1400mm X L1950mm (some rooms are W1200mm X L1950mm).

Ace Hotel Kyoto features multiple dining and drinking options. Kōsa is our all-day dining restaurant serving breakfast, lunch, and dinner. Mr. Maurice’s Italian offers contemporary Italian cuisine on the third floor, with Mr. Maurice’s Rooftop Bar providing craft cocktails and panoramic views. PIOPIKO is our Bar & Taco Lounge bringing casual Mexican-inspired bites and drinks. Stumptown Coffee Roasters serves meticulously sourced, perfectly roasted and expertly brewed specialty coffee.

 Kōsa is our all-day dining restaurant offering breakfast, lunch, and dinner with a focus on seasonal ingredients and a menu that blends Japanese and international influences. The name “Kōsa” reflects the intersection of cultures and cuisines, creating a welcoming space for hotel guests and locals alike to gather throughout the day.

Mr. Maurice’s Italian is our signature restaurant on the third floor serving contemporary Italian cuisine in a stylish setting. The restaurant focuses on quality ingredients and classic Italian techniques with a modern approach, creating dishes that honor Italian tradition while embracing local Kyoto ingredients where possible.

Mr. Maurice’s Rooftop Bar sits above the restaurant on the third floor, offering craft cocktails, Japanese whisky, wine, and small bites with stunning panoramic views of Kyoto’s historic Shinpukan arcade and surrounding cityscape. It’s an ideal spot for sunset drinks or evening cocktails under the stars, with both indoor and outdoor seating.

PIOPIKO is our Bar & Taco Lounge offering a laid-back atmosphere with Mexican-inspired cuisine and creative cocktails. It’s the perfect spot for casual dining, drinks with friends, or a relaxed evening after exploring Kyoto.

Stumptown Coffee Roasters is located in the hotel, serving specialty coffee that’s meticulously sourced, perfectly roasted, and expertly brewed. Whether you need your morning caffeine fix or an afternoon boost while exploring Kyoto, we’ve got you covered.

Restaurant and bar hours vary by venue. Please contact the front desk or check our website for current operating hours for Kōsa, Mr. Maurice’s Italian, Mr. Maurice’s Rooftop Bar, PIOPIKO, and Stumptown Coffee Roasters.

Book a table at Kōsa

Book a table at Mr. Maurice’s Italian & Rooftop Bar

Book a table at PIOPIKO

Yes! We’ve hosted world-renowned culinary experiences, including a prestigious Noma pop-up residency. We regularly collaborate with celebrated chefs and host special dining events that showcase both international and local culinary talent. Check our events calendar or ask the front desk about upcoming culinary programming during your stay.

Yes. We rent out our spaces for private events, weddings, shows, conferences and more.  You can get details about our different event spaces here.

We offer versatile event spaces that blend historic Kyoto architecture with contemporary design, perfect for corporate meetings, conferences, intimate weddings, private dinners, and cultural gatherings. Our venues can accommodate various group sizes and feature modern A/V capabilities. The historic setting and unique design aesthetic create memorable experiences for any occasion. Contact our events team for capacity details, floor plans, and availability.

We’re located in Nakagyo-ku at 245-2 Kurumayacho, in the heart of Kyoto’s historic center. The hotel is integrated into the Shinpukan, a beautifully preserved 1926 elementary school transformed into a vibrant shopping and dining arcade. This central location puts you within walking distance of Kyoto’s most iconic temples, traditional machiya townhouses, and the city’s best shopping and dining districts.

Shinpukan is a historic complex built in 1926 as an elementary school and thoughtfully transformed into a mixed-use space featuring boutiques, restaurants, and cultural venues. Ace Hotel Kyoto is integrated into this architectural landmark, blending the building’s rich history with contemporary design. The arcade below the hotel buzzes with local shops and eateries, giving you an authentic Kyoto neighborhood experience.

You’re in the heart of Kyoto’s cultural treasures. Within walking distance: Nijo Castle (UNESCO World Heritage site), Kyoto Imperial Palace, Nishiki Market (Kyoto’s famous food market), Pontocho Alley’s traditional restaurants, the Kamo River, numerous temples and shrines, traditional craft shops, and the Kawaramachi shopping district. The historic Gion geisha district is a short bike ride or taxi away.

We’re centrally located with easy access to Kyoto’s highlights. Nijo Castle is about 10 minutes walk, Kyoto Imperial Palace about 15 minutes, Nishiki Market about 10 minutes, and Kiyomizu-dera Temple about 20 minutes by bike or taxi. The Karasuma Oike subway station (Karasuma and Tozai Lines) is nearby, connecting you to Kyoto Station and attractions throughout the city. Many of Kyoto’s UNESCO World Heritage sites are within 15-30 minutes by transit or bike.

Absolutely! Kyoto is one of the world’s best cycling cities, and we offer Tokyo Bike rentals for hotel guests (first-come, first-served). The flat streets, dedicated bike lanes, and compact size make cycling the ideal way to explore temples, shrines, traditional neighborhoods, and the riverside paths. We can provide route suggestions and maps at the front desk.

We’re connected to the Karasuma Oike subway station (Karasuma and Tozai Lines), giving you access to the entire city. Kyoto’s bus network is extensive and stops near most major attractions. For the most enjoyable experience, we recommend renting a Tokyo Bike from us—Kyoto is incredibly bike-friendly and cycling lets you discover hidden temples and quiet neighborhoods at your own pace.

Ace Hotel Kyoto seamlessly blends a historic 1926 elementary school building with contemporary design, creating a space that honors Kyoto’s craftsmanship while embracing modern creativity. Located in the Shinpukan arcade, we’re part of a living neighborhood, not just a hotel. Our collaboration with local artisans, integration of traditional Japanese design elements, world-class culinary programming (including hosting Noma), and commitment to cultural exchange make us a true Kyoto experience—where history, craft, art, and hospitality converge.

Yes, throughout the hotel you’ll find thoughtful integration of traditional Kyoto craftsmanship and materials—from locally sourced woods and textiles to collaborations with Kyoto artisans. We honor the building’s historic architecture while creating spaces that feel both timeless and contemporary. Traditional Japanese aesthetics of simplicity, natural materials, and attention to detail are woven throughout the guest experience.

Yes! We regularly host art exhibitions, live music, cultural talks, craft workshops, and culinary events that celebrate both Kyoto’s rich traditions and contemporary creativity. Our spaces have become gathering points for Kyoto’s creative community and international visitors seeking authentic cultural exchange. Check our events calendar or ask the front desk about what’s happening during your stay.