Survival Guide
CHECK-IN: AFTER 3PM
CHECK-OUT: NOON
EMERGENCIES: 8 + 911
TAXI
Ring the Front Desk and we’ll hail a cab or private car for you. Uber and Lyft serve the area as well. As always, be safe, use good judgment and ride at your own risk.
FOOD & DRINK
King’s Highway, formerly a Denny’s, is our interpretation of a roadside diner, open daily, serving fresh, seasonal fare. You can also get it all sent straight to you by ordering room service using the QR code on the menu in your room.
Our concierges at the Front Desk are full of useful information.
Dial 0 if:
- You have any questions.
- You want to say hello.
- You need towels, bedding, anything.
Ace Hotel & Swim Club
701 E Palm Canyon Dr
Palm Springs, CA 92264
Hi. Welcome to Ace Hotel & Swim Club.
We’re glad that you’re staying with us, and we want to make sure you have everything to keep you happy while you’re hanging your hat here. We’ll keep this short so you have more time to experience the Swim Club, your room, good food, events and the desert. You’re standing on the foundation of a 1965 Howard Johnson reimagined by local design collective Commune. Much of what you see today is an outgrowth of the original five-building structure, from the old Denny’s restaurant — now King’s Highway — to two rare, deep pools swimmable all year round.
You’re within biking distance of downtown Palm Springs and the Indian Canyons are about a 20-minute ride. Or take your borrowed bike and go vintage shopping. You’re also really close to Joshua Tree, the Salton Sea, Salvation Mountain and all kinds of historic desert modern architecture. This also happens to be the best place in Palm Springs to get a laid-back massage and natural spa treatment solo or to share with friends (or more than friends).
We’re on the Internet, too. To stay abreast of our collaborations, artist interviews and random things we like, follow us at ACEHOTEL.COM./BLOG. For breadcrumb trails to events, videos, pictures and gems culled from Internet k-holes, you can find us at @acehotel on Instagram. And if you’re already feeling tired and want us to just send all this stuff directly to you from time to time, you can join the A-List. It’s an online leaflet to keep you up-to-date on all our latest projects, ideas, gatherings, recipes and dreams. Sign up at ACEHOTEL.COM/A-LIST. Our shop is online at SHOP.ACEHOTEL.COM and at the Front Desk, plus some goodies in the spa — you’ll find the same blankets & robes as in your room & some other stuff we like, too. Say hi at @acehotelshop.
We’re glad you’re here.
– CONCIERGE –
Everyone at the Front Desk is a concierge and you can reach them by dialing 0. Call them for reservations, confirmations, cultural recommendations, transportation, bicycles and anything else under the sun.
– HOUSEKEEPING –
We think of our housekeeping philosophy as environmentally conscious perfectionism. We only want to live in a world with crisp, clean sheets, and lots of crisp, clean water, too. In the interest of conservation, we’ll change your linens every third day unless you prefer sooner — just let us know. Should you need fresh sheets, towels or housekeeping service, press the housekeeping button on your phone.
– GUEST ROOM ITEMS –
If you are missing something like an ironing board or other necessity, just call the Front Desk and we will get you whatever you need.
– CHECK-IN / CHECKOUT –
We welcome you at 3pm and say farewell by noon. Let us know if you’d like us to call you a car.
– CASH –
If you need cash, there’s an ATM in the lobby. If you need a bank, there’s a few in the area our Front Desk can point you in the direction of.
BANK OF AMERICA
1801 East Palm Canyon Drive 760.864.8584
CITIBANK
1675 East Palm Canyon Drive 800.627.3999
CHASE
499 South Palm Canyon Drive 877.682.4273
– PARKING –
If all went as planned, we issued a parking pass to you upon check-in. Make sure it’s on your dash so security knows you’re with us. And even though we have a talented and nimble security crew, we are obliged to tell you that you park at your own risk, and we are not responsible for your vehicle or its contents.
– SMOKING –
You can smoke on the patios and certain places around the pool, but please, no smoking in your room. If you do, we’ll have to charge you a $350 cleaning fee. We promise you, a walk around the neighborhood is way more fun.
– TELEPHONE –
Room-to-room calls: 1 + room number (Free)
Local, toll-free & long distance: 8 + 1 + area code + number (Free)
In California, outside the Valley: 8 + 1+ area code + number (Free)
U.S. (long distance): 8 + 1+ area code + number (Free)
International calls vary by country: Not free
– VOICEMAIL –
When the red light blinks, that is your phone’s way of saying, “You have a message.” Voicemails can be retrieved at any time and will remain stored until you depart. To listen: press the red light.
– WAKE-UP CALLS –
For a wake-up call, ring the Front Desk and they’ll return the favor at whatever time you request.
– EMERGENCIES –
If you’re having an emergency, please dial 8, then 911. If you’re having a kind-of emergency, or you just want to chat, dial 0 to reach the Front Desk. And if you’re having no emergency, we’re relieved, and we hope you enjoy your stay immensely.
— GYM —
The gym is located at the Swim Club Pool and is fully decked-out with systems for wellness, cardio, Kinesis circuit and strength. It’s open to you around the clock — your room key gets you in, but security can help as well if you’re looking to sweat between 2–6am.
— FEEL GOOD SPA —
At Feel Good Spa, our healers use organic botanicals made from pure, natural ingredients that make us feel like it’s the dawn of a new, more healthful epoch. Calming surroundings and massages and treatments help to do the good work that engages the physiological and spiritual aspects of your well-being. The treatments are both practical and indulgent, with an emphasis on the pleasurable enhancement of health and can be booked for just you or a whole group.
760.866.6188
Hours:
Sun–Thu | 10am–4:30pm
Fri–Sat | 10am–6pm
— BIKES —
We’ve got bikes. They’re free, first come, first served. Come ride them.
— COMMUNAL FIREPLACES —
They’re for everyone, so feel free to hang out. The beautiful ceramic detail is by the artist Stan Bitters. He also did the barrel vault fireplaces on the private patios. We dig Stan.
— DOG PARK —
Out back, we’ve got a little patch of land for your dog. There’s water and pooper scoopers. But please keep them on a leash everywhere else. And clean up after them.
— ICE —
Grab your ice bucket and head out into the wide world — ice machines are located next door to room 221, and between rooms 417 and 419. If you’re feeling shy, we’ll be more than happy to bring ice to you — just give us a call.
— MINIBAR —
Our minibars are packed out with fine goods from friends near and far. It’s here to keep you well-fed and entertained, plus there’s plenty of liquid courage if you’re lacking. For replenishments, please call the Front Desk.
— REGA RP1 TURNTABLES —
Select rooms are equipped with a custom Rega RP1 turntable and a selection of vinyl by Amoeba Records in Hollywood. Put something on and let it spin. If you want to take some vinyl home, go for it. We’ll charge you when you leave.
— UKA BATH PRODUCTS —
Rooms have a selection of bath and body care products from uka, a line founded by nail artist Kaho Watanabe, to use during your stay. Leave something at home? Try the Front Desk operator if you need toothpaste, a comb or a razor and we’ll do our best to help.
— WIFI —
You can access free WiFi anywhere on the property by selecting the “Ace Hotel” network. While you’re online, you can see what we’re up to at ACEHOTEL.COM/BLOG or at @acehotel.
— PHARMACY —
If you need a 24-hour pharmacy, please search for one online — pharmacies frequently change their hours and it’s best to have up-to-the-minute info when you’re in a pinch. Here’s a couple of nearby pharmacies and general stores:
WALGREENS
2465 East Palm Canyon Drive 760.322.9351
RITE AID
366 South Palm Canyon Drive 760.325.2326
— KING’S HIGHWAY —
King’s Highway is the roadside diner at Ace Hotel & Swim Club. Formerly a Denny’s, King’s Highway celebrates the ineffable, bohemian spirit of the wide open West. We’re also the home of Fabulous Bingo on Monday nights, and the King’s Highway coffee bar serves beans from our friends at Stumptown all day. We understand that food is first and foremost a series of relationships not only in the eating but in the preparing and the sourcing. We believe that cooking should always be inspired but never pretentious and that food should be accessible but not ordinary. King’s Highway offers room service, too — you have a menu right here in your room — just order through the QR code.
@kingshighwaydiner
760.969.5777
Hours:
Daily: 7am–10pm
Patio Service: 7am–10pm
You can buy some things down in the Lobby or right out of your room, like Moroccan robes, screenprints, walking sticks and vintage vinyl just by taking them with you — we’ll charge it after you check out. We’ve also got a shop selling good stuff near the Front Desk and one online where you can find many of our exclusive products and collaborations, and just some stuff we think is cool. You can also stop by the Feel Good Spa to pick up cleansers, moisturizers, masks, lotions and scrubs. And if you miss any of the other Aces, you can find souvenirs you forgot to buy when you were there. Dreaming of Ace Brooklyn or New Orleans? Visit the shop at SHOP.ACEHOTEL.COM or lurk @acehotelshop.
We have events nearly every night of the week: DJs, karaoke, trivia, parties and live bands, the list goes on. Find out what’s going on while you’re here by visiting ACEHOTEL.COM/PALM-SPRINGS/GOINGS-ON or by calling the Front Desk.
If you want to have your own event here, we don’t blame you. Here’s some more info about our spaces. If (and when) you fall in love with one of them, get in touch. Say hi at events.ps@acehotel.spambreak.com or 760.325.9900.
— COMMUNE —
The Commune is a 3000 sq ft event space available for meetings, receptions, dinners, weddings and pretty much anything else you can think of. The walls open up to a circular pool, an intimate amphitheater and views of the mountains. We often sponsor events that are open to guests like live musical performances and community get-togethers. When the Commune is not booked, it is open for use by all guests, kind of like an indoor/outdoor living room, only really, really big.
— STARGAZING DECK —
The Stargazing Deck is really nice for small receptions, especially in the evening. It overlooks the pool and mountains so you can get inspired or spy on people. It’s a good place for small receptions or morning yoga.
— THE CLUBHOUSE —
The Clubhouse is our double-decker events space — a flexible place perfectly suited for business meetings, private receptions, weddings, social gatherings, dinners or whatever else you need an expansive room for. Totaling over 2500 sq ft between its two floors, The Clubhouse’s first level features its own patio space, while the larger second floor comes complete with a partially covered balcony.
— WEDDINGS —
We love love. With several light-filled event spaces, we’re well-equipped for just about every style of nuptials. We can go big with special room blocks for your family and friends in our many suites, or just keep things simple — whatever suits your day.
Here’s more about our other hotels. They are all pet- and kid-friendly, serve good food and coffee. We’re one big family, and each Ace Hotel is unique, a product of its neighborhood, building, friends and history.
— ACE HOTEL & SWIM CLUB ATHENS —
Our first-ever Greek home hugs Glyfada’s shore, with its sparkling waters, long sunsets and uncomplicated seaside life. Designed by French architecture and interiors firm ciguë, the 120-room property retains the classic ’70s Sea Resort-style facade of the former Fenix Hotel, infusing it with Greek modernism’s naturalistic shapes and a playful poolside culture — all of it but a short jaunt from Athen’s city center.
Artemisiou 1, Glifada 166 75, Greece
@acehotelathens
@sebastianathens
— ACE HOTEL BROOKLYN —
Ace Hotel Brooklyn belongs to Boerum Hill, on the cusp of Downtown Brooklyn — a block from the Hoyt-Schermerhorn Station, at the ever-evolving intersection of everything. The latest chapter in Ace’s long romance with New York, we built Ace Hotel Brooklyn from the ground up: every piece in service of the borough’s tireless ingenuity, made to move and breathe with the city itself.
252 Schermerhorn St, Brooklyn, NY 11217
213.623.3233
@acehotelbrooklyn
— ACE HOTEL KYOTO —
Ace Hotel Kyoto was created in partnership with legendary architect Kengo Kuma and longtime collaborators Commune Design. It’s a place of honest dialogue with the city’s past and future legends, and Ace Hotel’s first outpost in Asia. We’re a stone’s throw from contemporary cultural treasures like the Nishiki Market, the Museum of Kyoto and Kyoto Art Center, and just steps away from Kamesuehiro, the iconic 200-year old confectionery. Part of the Shinpuhkan development, we’re in the middle of a vibrant marketplace filled with shops and cafes.
245-2 Kurumayacho, Nakagyo-ku, Kyoto, 604-8185, Japan
+81.75.229.9000
@acehotelkyoto
@mrmauricesitalian
@piopikotacos
— ACE HOTEL NEW YORK —
Ace Hotel New York is in a historic landmark building that originally opened in 1904 as the Hotel Breslin, located in the heart of Midtown Manhattan, close to the Theatre and Flatiron Districts, and Madison Square Park. We tried to preserve as many original features and details as possible — like the lobby’s ornate coffered ceilings and mosaic tile floors — in hopes of celebrating its history, and we worked with Roman and Williams to bring new personality to the space, with vintage and custom furniture, and things we’re not even sure how we pulled off, like the entire library we lifted from a Park Avenue apartment to make our lobby bar, and the light fixtures made with glass from the Hubble telescope.
20 W 29 Street, New York NY
@acehotelnyc
— ACE HOTEL SEATTLE —
Our first hotel ever, Ace Hotel Seattle is near and dear to our hearts. Built in a historic boarding house in Belltown, we’re at the heart of Seattle’s art and music scene, near the waterfront and Pike Place Market (where they throw the fish). Minimalist iterations of Northwestern themes fill the lobby and guest rooms, and the common spaces include a study and breakfast nook with a do-it-yourself waffle iron (waffle dough included). Small but mighty, Ace Seattle is famous among dozens, and well-loved among its friends.
2423 First Avenue, Seattle WA
@acehotelseattle
— ACE HOTEL SYDNEY —
Ace Sydney is settled within the reanimated, century-old Heritage Federation Warehouse building — situated above the site of convict potter Jonathan Leak’s brick kiln. We are nestled against the edge of the CBD in Surry Hills, a neighborhood with a rich ‘n’ rough legacy of cultural reinvention, from the landmark Gay Solidarity Group protests of the 1970s to the razor gang wars of the 1920s and ’30s. In between our rooftop restaurant, Kiln, and our lobby-level café, Good Chemistry, you’ll find everything you need right here, but we’re also within walking distance to Hyde Park and the CBD, Darlinghurst and Redfern, and just a moment away from Central Station.
47 – 53 Wentworth Ave, Sydney NSW 2000, Australia
@acehotelsydney
@kilnsydney
— ACE HOTEL TORONTO —
Ace Hotel Toronto was built bottom to top in the heart of Toronto’s vital Garment District, offering a future-facing homage to the neighborhood’s industrial warehouse roots. Created in partnership with award-winning Torontonian firm Shim-Sutcliffe Architects, Ace’s first Canadian home embraces the utopian promise of Toronto as a microcosm of the world, in all its layered tension and texture — a crossroads of global culture imbued with a history of progressive, transgressive art and ideas.
51 Camden St, Toronto, ON M5V 1V2, Canada
@acehoteltoronto
@aldertoronto
@evangelinetoronto
— ATELIER ACE —
Atelier Ace is an award-winning, in-house creative services firm providing interior, graphic and product design, marketing, PR, development, digital presence and event and cultural programming for our properties.
A hand-selected team of creatives, designers, writers, web developers, marketing and new media innovators make it possible for Ace to express its culture and create an inspiring, cohesive and meaningful experience for guests and fans of Ace at each property and through events, collateral and design.
— THE A-LIST —
The A-List is our bi-monthly(ish) magic newsletter that sometimes includes steals and secrets. You can sign up at ACEHOTEL.COM/A-LIST.