SURVIVAL GUIDE
CHECK-IN: AFTER 3PM
CHECK-OUT: 12PM
EMERGENCIES: 911
TAXI: Ring the front desk and we’ll arrange a taxi or car service for you. Uber and other ride shares service the area as well. As always, be safe and use good judgment.
FOOD & DRINK: Alder is our real deal. Sunken into the earth, the all-day restaurant is headed by award-winning chef Patrick Kriss and serves honest kitchen table comforts prepared by wood fire, moody cocktails, wine and beer. Upstairs is our rooftop gallery and bar, serving creative drinks, snacks and skyline sights.
Our front desk team has answers. Give us a call if:
You have questions
You want to say hello
You need to speak to the manager
Ace Hotel Toronto
51 Camden Street
Toronto, ON
M5V 1V2
416-637-1200
acehotel.com/toronto
@acehoteltoronto
At the meeting of Camden and Brant Streets, Ace Hotel Toronto is set in what was once the city’s vital Garment District. Created in partnership with award-winning firm Shim-Sutcliffe Architects, Ace’s first Canadian outpost embraces the utopian promise of Toronto as a microcosm of the world, in all its layered tension and texture — a crossroads of global culture imbued with a history of progressive, transgressive art and ideas. Ace Toronto is crafted from materials of integrity, such as red brick and Douglas fir, that imbue the building with a particularly Canadian feel. Chef Patrick Kriss of Alo Food Group guides the menu across the hotel, from Alder, our all-day wood-fired restaurant to our 14th floor rooftop bar. The building is a civic space, a home for creative thinkers from near and far, and is built with everything you need but never far from anything you may want.
Ace Toronto is within an outstretched arm of many of the independent and legacy cultural institutions that comprise Toronto’s multicultural mosaic. We are adjacent to Queen West, Chinatown and the Downtown business core, blocks from famed music venues Horseshoe Tavern and Velvet Underground, from the Art Gallery of Ontario and TIFF Bell Lightbox, and from the Bentway — the city’s artistic, cultural and recreational public space. There’s Better Gift Shop in Chinatown, gallery and retailer of in-house apparel, rare artist memorabilia, zines and works by international artists and designers. Superette for your smoking needs and Play De Record, Invisible City Editions and Kops for rare vinyl finds. Nearby is Kensington Market, a neighborhood-size embodiment of Toronto’s energy, with international foods, street art and tons of great vintage shopping.
Find us on the Internet, too. To stay abreast of our collaborations, artist interviews and random things we like, follow us at reader.acehotel.com. For breadcrumb trails to events, videos, pictures and gems culled from Internet k-holes, you can find us at @acehotel on Instagram and Twitter. And if you’re already feeling tired and want us to just send all this stuff directly to you from time to time, you can join the A-List. It’s an online leaflet to keep you up-to-date on all our latest projects, ideas, gatherings, recipes and dreams. Sign up at acehotel.com/alist. Our shop is online at shop.acehotel.com and at the front desk — you’ll find the same blankets & robes as in your room & some other stuff we like, too. Say hi at @acehotelshop.
We’re glad you’re here.
– CASTING –
Your TV will provide you with the very best in basic television. You can also cast directly to your TV from your own device to watch Netflix, Hulu, YouTube, etc. Simply switch on your TV and follow the on-screen instructions.
– HOUSEKEEPING –
Sheets are changed every third day. If you are here for a short stay, housekeeping services and fresh sheets and towels are available by request. Just call the front desk and we’ll sort you out.
– GUEST ROOM ITEMS –
Our rooms are fully equipped, but if you find an amenity is missing (such as an ironing board, steamer, blow dryer, etc.), reach out to the front desk and we will get you what you need.
– CHECK-IN / CHECK-OUT TIMES –
Check-in is 3pm and checkout is noon. If you’d like to request a late checkout, please call the front desk and we’ll do our best to make it happen based on availability — charges may apply. We also offer free luggage storage for guests at the front desk, based on size.
– GUEST MAIL –
We accept parcels from guests up to five days prior to arrival.
– CASH –
Ace Toronto is largely cash-less. We recommend the use of credit cards during your stay but cash may be used as a last resort.
– PARKING –
Rest your ride. Click here for our favourite parking options in the neighbourhood.
– SMOKING –
Don’t do it here. There is a $300 cleaning fee ($500 for suites) for smoking or vaping in your room.
– WAKE-UP CALLS –
To schedule a wake-up call, ring the front desk.
– TELEPHONE – (room to room, local, and international calls)
Room-to-room and 1-800 calls are free
Outside, long distance and international fees will vary.
– VOICEMAIL –
When the red light blinks, you’ve got mail. Voicemails can be retrieved at any time and will remain stored until you depart. To listen, press the Messages button.
– IN CASE OF EMERGENCY –
For any medical, safety or security emergency, dial the front desk staff at any time. To call Emergency Services directly, dial 911.
– IN CASE OF FIRE –
– Upon checking in to your room, make note of the nearest emergency exits.
– Each room is equipped with a smoke alarm and fire escape route map on the inside of the door.
– If there is a fire in your room, exit immediately, shut the door behind you and alert the front desk. Do not re-enter the hotel unless instructed to do so by qualified personnel.
– If you hear a fire alarm and the fire is not in your room, feel the door for heat. If the door is not hot, take your room key and head to the nearest emergency exit.
– If the door is hot and/or you smell smoke, keep the door shut and alert the front desk immediately.
– In the event of an evacuation, the assembly point is located outside our hotel, in the park across from Brant St.
— GYM —
Our fully-equipped gym is located on B2 and is open 24 hours. Bring your room key for access.
— BIKES —
Bike Share Toronto is located in Lofts399, a 5-minute walk from Ace Toronto. Bikes are available 24/7 to navigate the city on two wheels and pricing starts at $3.25 for 30 minutes. Pass options are also available through the site.
— D’ANGELICO GUITARS —
Select rooms are equipped with D’Angelico Guitars. Find sheet music in your in-room saddle bag.
–DOG PARK —
St. Andrew’s Playground Park, our adjacent green gem, is for use by people and pups.
— ICE —
The ice machine is located on B2 near the gym. Reach out to the front desk if you’d like assistance.
— MINIBAR —
Our curated minibars include fine goods from friends near and far. If you need a restock, please let the front desk know. Items will be charged after checkout.
—TURNTABLES —
Select rooms are equipped with a Music Hall turntable and a selection of vinyl curated by Arts & Crafts Productions for your listening pleasure. If you’re in the mood for something else, we’ve got a larger library to choose from — just check in with us downstairs and we can set you up.
— UKA BATH PRODUCTS —
Rooms have a selection of bath and body care products from uka, a line founded by nail artist Kaho Watanabe, to use during your stay. Leave something at home? Try the front desk operator if you need toothpaste, a comb or a razor and we’ll do our best to help.
— WIFI —
You can access free WiFi anywhere on the property by selecting the “Ace Hotel” network. While you’re there, you can see what we’re up to at reader.acehotel.com or at @acehotel everywhere. We’re at @acehoteltoronto if you want to share your stay by tagging or using the hashtag #acehoteltoronto.
— PHARMACY —
The nearest is Shoppers Drug Mart at 500 King St. SW. It is open daily from 8am to 10pm and is approximately a 5-minute walk away. Their number is 416.214.4724. If you need a 24-hour pharmacy, your best bet is to look online — pharmacies frequently change their hours.
— ALDER — aldertoronto.com
Alder is grounded in the exceptional made accessible, with a tight menu offering original takes on timeless dishes and preparation styles. Chef Patrick Kriss, founder of Alo Food Group, applies a deft touch to thoughtfully sourced ingredients, accenting and elevating flavors found in nature. The kitchen, centered around a wood-fired grill, prepares dishes intended to delight, sustain and nourish. A space to cultivate warmth, Alder invites neighbors and travelers to share in the pleasures that give life meaning. It’s about fire, not fireworks.
Alder is a celebration of simplicity and warmth serving a seasonal Mediterranean-inspired fare from award-winning Chef Patrick Kriss (also of Alo / Aloette / Alobar). The kitchen menu, centered around a wood-fired grill, features ingredients selected at their flavourful peak and delicately enhanced with smoke, flame and a deft touch. There’s also a full bar pouring classically-inspired cocktails, craft beers and an eclectic selection of wines.
— EVANGELINE — evangelinetoronto.com
Cocktail party. Art gallery. Listening room. Rooftop where romantic notions rule. Evangeline is a sly wink toward Canada’s first cinematic feature, an embrace of the anything’s possible spark of the silver screen. It’s a bar for ordering champagne (or any number of fine cocktails) and snacks to share from Chef Patrick Kriss, indulging in fireside gossip and making eyes from across the room.
— SAM JAMES —
We proudly serve Sam James Coffee at Ace Toronto. Sam James is an award-winning barista whose consistently excellent coffees have been ranked Toronto’s best. Sweet, medium roasts are the pride of the business, produced with the aid of a flame-on-drum, cast iron roaster handmade in Portugal. It’s exceptional coffee made accessible.
You can buy a selection of the things found in your room right down in the Lobby, like the robe and bath care products. There you’ll also find well-designed and well-fitting Ace Toronto apparel if you’re so inclined. We’ve also got an online shop where you can find many of our exclusive products and collaborations, and just some stuff we think is cool. And if you miss any of the other Aces, you can find souvenirs you forgot to buy when you were there. Dreaming of Ace Sydney or New Orleans? Visit the shop at SHOP.ACEHOTEL.COM or lurk @acehotelshop.
We frequently host events right here at home, from DJs to parties and live bands. Find out what’s going on while you’re here by visiting our events page or by calling the front desk.
If you want to have your own event here, we don’t blame you. Here’s some more info about our spaces. If (and when) you fall in love with one of them, get in touch. Say hi at sales.tor@acehotel.spambreak.com or 416-637-1200.
We love having weddings here. They’re always different. You get a really big space and you can make it your own. And we’ll give you a friendly rate so everybody can stay together.
Here’s more about our other hotels. They are all pet- and kid-friendly, serve good food and coffee. We’re one big family, and each Ace Hotel is unique, a product of its neighborhood, building, friends and history.
— ACE HOTEL NEW ORLEANS —
Ace Hotel New Orleans lives on the corner of Carondelet and Lafayette in one of the best cities on Earth. Housed in a nine-story building built for Barnett’s Furniture Store in 1928, Ace New Orleans’ rooms and public spaces are driven by a sense of design and wonder. We have a shimmering pool and bar on the roof, world-class dining and drink at Josephine Estelle, and intimate music venue Three Keys. We’re near art galleries and shopping museums and cocktails. It’s a quick jaunt to the French Quarter classics and just a bike ride to the lively Bywater and Marigny neighborhoods, with mystical nooks and corners you can explore on your own.
600 Carondelet Street, New Orleans, LA
504.900.1180
@aceneworleans
@threekeysnola
@josephineestelle
@seaworthynola
— ACE HOTEL NEW YORK —
Ace Hotel New York is in a historic landmark building that originally opened in 1904 as the Hotel Breslin, located in the heart of Midtown Manhattan, close to the Theater and Flatiron Districts, and Madison Square Park. We tried to preserve as many original features and details as possible — like the lobby’s ornate coffered ceilings and mosaic tile floors — in hopes of celebrating its history, and we worked with Roman and Williams to bring new personality to the space, with vintage and custom furniture, and things we’re not even sure how we pulled off, like the entire library we lifted from a Park Avenue apartment to make our lobby bar, and the light fixtures made with glass from the Hubble telescope.
20 W 29 Street, New York NY
212.679.222
@acehotelnyc
— ACE HOTEL PORTLAND —
Ace Hotel Portland is in the former Clyde Hotel, a 100-year-old building in downtown Portland, Oregon. It’s a little modern, a little DIY, and very much in thrall to the history and heritage of Portland, with a penchant for creating something new. The feeling is library meets apartment meets speakeasy, and each room features work by local and international artists (some of whom also have pieces at Ace New York). You can borrow a bike or an umbrella from us for adventures around the city.
1022 SW Stark Street, Portland OR
503.228.2277
@acehotelportland
— ACE HOTEL SEATTLE —
Our first hotel ever, Ace Hotel Seattle is near and dear to our hearts. Built in a historic boarding house in Belltown, we’re at the heart of Seattle’s art and music scene, near the waterfront and Pike Place Market (where they throw the fish). Minimalist iterations of Northwestern themes fill the lobby and guest rooms, and the common spaces include a study and breakfast nook with a do-it-yourself waffle iron (waffle dough included). Small but mighty, Ace Seattle is famous among dozens, and well-loved among its friends.
2423 First Avenue, Seattle WA
206.448.4721
@acehotelseattle
— ACE HOTEL KYOTO —
Ace Hotel Kyoto was created in partnership with legendary architect Kengo Kuma and longtime collaborators Commune Design. It’s a place of honest dialogue with the city’s past and future legends, and Ace Hotel’s first outpost in Asia. We’re a stone’s throw from contemporary cultural treasures like the Nishiki Market, the Museum of Kyoto and Kyoto Art Center, and just steps away from Kamesuehiro, the iconic 200-year old confectionery. Part of the Shinpuhkan development, we’re in the middle of a vibrant marketplace filled with shops and cafés.
245-2 Kurumayacho, Nakagyo Ward, Kyoto
81.75.229.9000
@acehotelkyoto
@mrmauricesitalian
@piopikotacos
— ACE HOTEL BROOKLYN —
Ace Hotel Brooklyn belongs to Boerum Hill, on the cusp of Downtown Brooklyn — a block from the Hoyt-Schermerhorn Station, at the ever-evolving intersection of everything. The latest chapter in Ace’s long romance with New York, we built Ace Hotel Brooklyn from the ground up: every piece in service of the borough’s tireless ingenuity, made to move and breathe with the city itself.
252 Schermerhorn St, Brooklyn, NY
718.313.3636
@acehotelbrooklyn
@asyouarebk
— ACE HOTEL & SWIM CLUB —
Ace Hotel and Swim Club is located in a reinvented Howard Johnson at the foot of the San Jacintos. The 176-room hotel, spa and resort is within biking distance of downtown and close to cool stuff like Joshua Tree, all kinds of historic desert modern architecture and tons of great vintage shopping. It’s also the best place in Palm Springs to get a laid-back massage or natural treatment at the Feel Good Spa, or to see one of the many DJs, live musicians and big personalities that come visit us.
701 E Palm Canyon Dr, Palm Springs, CA
760.325.9900
@acehotelpalmsprings
@kingshighwaydiner
— ACE HOTEL SYDNEY —
Ace Sydney is settled within the reanimated, century-old Heritage Federation Warehouse building — home to Australia’s first brick kiln. We are nestled against the edge of the CBD in Surry Hills, a neighbourhood with a rich ‘n’ rough legacy of cultural reinvention, from the landmark Gay Solidarity Group protests of the 1970s to the razor gang wars of the 1920s and ’30s. In between our rooftop restaurant, Kiln, and our lobby-level café, Good Chemistry, you’ll find everything you need right here, but we’re also within walking distance to Hyde Park and the CBD, Darlinghurst and Redfern, and just a moment away from Central Station.
47 – 53 Wentworth Ave, Sydney NSW 2000, Australia
02.8099.8799
@acehotelsydney
@kilnsydney
— ATELIER ACE —
Atelier Ace is an award-winning, in-house creative services firm providing interior, graphic and product design, marketing, PR, development, digital presence and event and cultural engineering for our properties.
A hand-selected team of creatives, designers, writers, web developers, marketing and new media innovators make it possible for Ace to express its culture and create an inspiring, cohesive and meaningful experience for guests and fans of Ace at each property and through events, collateral and design.
ATELIERACE.COM
#atelierace
— THE A-LIST —
The A-List is our tri-monthly(ish) magic newsletter that sometimes includes steals and secrets. You can sign up at ACEHOTEL.COM/ALIST.