Please note that for security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in and a credit card.
Check-in is after 3pm. If you arrive early, we can hold your bags while you explore the house, or take a stroll around town (we’ll point you in the right direction) until your room is available.
Check out is noon. Please confirm your payment by 12pm the day of your check-out. If you’d like a little bit more time after 12pm checkout, we’ll do what we can to accommodate and we’re always more than willing to hold on to your stuff for a few hours at the front desk.
Yes, that can be arranged. The front desk will hold them for you until you’re ready.
Yes, there is free WiFi in all public areas and in guest rooms.
We charge $25 per day per pet, for pets under 25 lbs. When we say pet we really mean dog, but just get in touch if you have something stranger or larger and we’ll try to make it work. A pet waiver form must be signed at check-in time.
Sure. Here’s the address:
(Guest name here)
c/o: Security Department
252 Schermerhorn St.
Brooklyn, NY 11217
If your package arrives before you do, we’ll hold it for you at the security booth for up to five days until you arrive free of charge — they have to be 20″ x 20″ or smaller. If you need to send something bigger, have it held for longer or have multiple packages, we can store them for you for $10 per package per day.
You can buy some things right out of your room, like the custom Pendleton blanket, vintage vinyl and exclusive wings + horns hoodie robe just by taking them with you — we’ll charge it after you checkout.
We have an online shop too, where you can find Ace-made wares and collaborations, and just some things we think are cool. And if you miss Ace New Orleans, New York, Palm Springs, Los Angeles, Seattle, Portland, or Kyoto, you can find souvenirs you forgot to buy when you were there.
We also have luxuries and necessities, gift certificates and good stuff — like uka bath products, custom guitar strings, Ace shirts and totes, Moleskine notebooks, records, books and jewelry — for sale at the front desk store.
No. All rooms are completely non-smoking. If you light up or vape inside the hotel we must charge a $250 smoking fee to your card, plus taxes. Go outside, meet a stranger.
2 persons per room only, except in Double rooms in which no more than 4 people per room are allowed. Cribs are free, based on availability. We do not provide rollaway beds.
Our modification and cancellation terms vary per rate plan booked. Please refer to the reservation policies while you are making your reservation. These can be found during the booking process and in your reservation confirmation.
Reservations are guaranteed with a valid credit card at the time of booking. We’ll ask you to verify the payment details upon check-in.
Refundable reservations will not be charged until you arrive at the front desk or in the event of a cancellation. For non-refundable reservations, the full booking amount will be charged to your card at the time of booking.
We’ll send you an email to confirm all your reservations details including the confirmation number, dates of stay, room type. number of guests and your confirmed rates.
Sure, please let us know as soon as possible, ideally 24 hours prior, otherwise you may be subject to early cancellation fees.
There is an additional destination fee of $35/night (including taxes). It includes access to our 24-hour fitness center, guest-room exclusive super WiFi with TV casting, complimentary domestic and international phone calls, 15% off Ace Retail Shop, complimentary pet beds and amenities for guests with pets, and an exclusive $20 dining credit at our restaurant ‘As You Are’ per room per night (Note: This credit is exclusively for dinner and is not applicable to other outlets or meal periods).
All rooms are equipped with uka shampoo, conditioner, and body wash, a flat-screen TV, radio with input, Pearl+ soap, hairdryer, fully stocked minibar, the best bathrobe, iron, and an in-room safe.
Ace Hotel Brooklyn has many ADA compliant rooms, including our Medium, Double, and Suite rooms. Please call our Reservations team or use our website to book one of these rooms.