FAQs

COVID-19 Preparedness Update

The safety and health of our guests and staff are what we care about the most, and we want to keep you abreast on precautions and policy updates in regards to the Coronavirus outbreak. Click here to see our full COVID-19 policies.

New hotel guidelines and requirements in accordance with the city of New Orleans.

Please be advised: in accordance with current City of New Orleans health restrictions, anyone 12 years of age and older must provide proof of at least one dose of an approved COVID vaccine or negative PCR test within 72 hours to enter Ace Hotel New Orleans. For the most up-to-date information on current restrictions concerning proof of vaccination status, masking policies and indoor dining capacity, visit NOLA Ready.

Status of our services

Currently the fitness center, our rooftop bar Alto & the pool are closed for ongoing repairs due to Hurricane Ida.

Getting to the Ace

Your Stay

Reservations, Modifications & Cancellations

Rooms

Eat, Drink, Venues

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