New Orleans FAQs
Getting to the Ace
We offer overnight valet parking for $50 a night plus tax.
You must be 21 or older to book a room.
Please note that for security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in and a credit card.
If you’d like the minibar removed from your room, we’ll charge you a one-time $50 plus tax mini bar removal fee. If you’d like a little bit more time after 12pm checkout, we’ll do what we can to accommodate and we’re always more than willing to hold on to your stuff for a few hours at the front desk. If we are able to accommodate, a late checkout fee may apply.
Checkout at 2pm: $50 plus tax
Checkout after 2pm before 5pm: Half of Current Day Rate
Checkout after 5pm: Full Current Day Rate
Check-in is after 3pm. If you arrive early, we can hold your bags while you explore the house, or take a stroll around town (we’ll point you in the right direction) until your room is available.
Check out is noon. Please confirm your payment by 12pm the day of your check-out. If you’d like a little bit more time after 12pm checkout, we’ll do what we can to accommodate and we’re always more than willing to hold on to your stuff for a few hours at the front desk.
Yes, we have bikes for rent; please see the front desk for more information.
Yes, that can be arranged. The front desk will hold them for you until you’re ready.
Yes, there is free WiFi in all public areas and in guest rooms.
We charge $25 per day per pet, for pets under 25 lbs. When we say pet we really mean dog, but just get in touch if you have something stranger or larger and we’ll try to make it work. A pet waiver form must be signed at check-in time.
Please note that pets are allowed in the hotel lobby, but are not permitted in Josephine Estelle, Seaworthy, or Alto (our pool lounge).
Sure. Here’s the address:
(Guest name here)
c/o: Front Desk
600 Carondelet St.
New Orleans, LA 70130
If the package arrives before you check-in, you may be subject to package storage fees.
All small guest packages that are received before the scheduled day of arrival will be charged a $5 per day plus tax/per package storage fee. Small packages include anything smaller than 2′ x 2′, any weight.
All large guest packages that are received before the scheduled day of arrival will be charged a $15 per day plus tax/per package storage fee. Large packages include anything larger than 2′ x 2′, any weight.
We do have a pool at our rooftop garden and grill, Alto.
Open Daily for registered guests: 9am-10pm
For pool pass reservations, click here
Alto is 21+ For non-hotel guests
Unfortunately there is no outside alcohol, but there’s a great selection at the bar.
You can buy some things right out of your room, like the custom Pendleton blanket, vintage vinyl and exclusive wings + horns hoodie robe just by taking them with you — we’ll charge it after you checkout.
We have an online shop too, where you can find Ace-made wares and collaborations, and just some things we think are cool. And if you miss Ace Brooklyn, New York, Palm Springs, Seattle, Portland, Los Angeles or Kyoto, you can find souvenirs you forgot to buy when you were there.
We also have luxuries and necessities, gift certificates and good stuff — like uka bath products, custom guitar strings, Ace shirts and totes, Moleskine notebooks, records, books and jewelry — for sale at the front desk store.
No. All rooms are completely non-smoking. If you light up or vape inside the hotel we must charge a $250 smoking fee to your card, plus taxes. Go outside, meet a stranger.
2 people per room are allowed in rooms with king beds, and 4 people per room for rooms with double beds, with existing bedding. There’s a $45 plus tax/night charge for rollaway beds and are based on availability; please check with us if you’d like to request one. Cribs are free, based on availability.
Reservations, Modifications & Cancellations
Our modification and cancellation terms vary per rate plan booked. Please refer to the reservation policies while you are making your reservation. These can be found during the booking process and in your reservation confirmation.
Reservations must be guaranteed with a credit or debit card at the time of booking. Payment is taken upon check-out unless stated otherwise. Please refer to our payment policy and T&Cs when booking online.
Reservations are guaranteed with a valid credit card at the time of booking. We’ll ask you to verify the payment details upon check-in.
Sure, just modify your reservation to your new departure date before the cancellation policy on your reservation goes in affect. An early departure fee equal to the remainder of your stay will apply if your reservation is not updated in time.
Reservations of 9 or more rooms per night with the same arrival date and stay pattern will be considered a group. Multiple reservations booked with the same name resulting in a minimum of 15 nights will also be considered a group. Our sales department will contact the booker to sign a contract. We reserve the right to cancel group reservations that violate this policy and who are not contracted directly with our sales department. Please contact them at firstname.lastname@example.org.
Special Event Dates may be considered non-refundable. Review the cancellation and guarantee policy prior to confirming. Dates are subject to change or new events added at any time. If there are any reservations booked under a prepayment policy and the credit card fails for full deposit, you will have 48 hours to provide a new method of payment or the reservation may be cancelled in its entirety.
Top Special Event Dates:
New Years Eve
The Sugar Bowl – College Football
Mardi Gras 1st Carnival weekend
Mardi Gras 2nd Carnival weekend
French Quarter Festival
Jazz Fest Opening Weekend
Jazz Fest Closing Weekend
Extreme weather conditions, hurricanes included, can change your travel plans. We want you to be safe. Keep yourself updated on any warning in effect by the US National Weather Service or by using our zip code 70130 on weather.gov. If you booked a reservation with dates potentially impacted by a storm, read on for our Hurricane Reservation Policies.
Tropical Storms or Depressions and Category 1–2 Hurricane Policy:
- Hotel departures at least 48 hours prior to the storm’s landfall follow all standard policies if transportation limits are not in effect by the City of New Orleans or if your flight is not cancelled.
- Standard cancellations apply for all refundable reservations and must be made in the same channel in which it was reserved.
- Early departures will be honored at the hotel with all fees waived.
- Non-refundable reservations will be applied as a credit to a future stay, good for one calendar year from issue date.
- Reservation can be cancelled without penalty in the event of flight cancellation by providing documentation from your airline.
Hurricane Category 3, 4 or 5 for New Orleans:
- The US National Weather Service issues a warning for the City of New Orleans (zip code 70130) of a category 3 or higher. All guests with a confirmed reservation within 72 hours of arrival to landfall may cancel their reservation without a penalty.
- Confirmed refundable reservation within 48 hours of departure of the storm may cancel their reservation without a penalty.
Non-refundable reservations will be applied as a credit to a future stay, good for one calendar year from issue date.
- Email email@example.com with any questions or to cancel your reservation due to a hurricane. For group reservations, please reach out to your contact for group blocks. If a group reservation was made individually by a guest, it will follow the conditions above for modifications or cancellations.
You, our staff and our communities are what we care about most. It’s why we build hotels in the first place, and why we’re taking extra precaution to keep our spaces sparkling clean and sanitized. Your health, safety and peace-of-mind is our top priority, and we’re double crossing our t’s and making sure our standards and procedures not only follow the guidelines set by the CDC, EPA, World Health Organization and local government mandates, but that they meet our own. (And we’re passionate about these things.)
Here’s what we’re doing across the hotel, restaurants and venues. If you have any questions, just drop us a line. If your travel plans change, we can help you with that, too. Thank you for reading and following the guidelines. We’re updating them as things change to keep everyone safe and well.
We’re implementing deep cleaning and sanitation of public spaces on an hourly schedule
All staff and guests must wear face coverings in public areas — we’ll have some available if you forgot yours
We posted social distancing guidelines throughout the hotel that we ask both staff and guests to follow
Touchless hand sanitizers and wipes are available throughout the hotel
Complimentary health and safety kits are available at check-in
Guest rooms are thoroughly cleaned and sanitized and then sealed for your safety.
Contactless menus are available
Room service and deliveries are contactless
Our staff have been trained on standards, procedures and best practices for cleanliness and health
All rooms are equipped with uka shampoo, conditioner, and body wash, a flat-screen TV, radio with input, Pearl+ soap, hairdryer, fully stocked minibar, the best bathrobe, iron, and an in-room safe.
Ace Hotel New Orleans has many ADA compliant rooms, including our Double, Corner, Large, Medium, Suite and Ace Suite rooms. Please call our Reservations team or use our website to book one of these rooms.
All our restrooms are ADA compliant and our fire alarms come equipped with both flashing lights and audio alerts. Braille signage is in all our rooms and public spaces. Alto, our rooftop pool and lounge, is ADA accessible with a pool chair lift.
Eat, Drink, Venues
Named after each of their daughters, Josephine Estelle reflects the collaborative spirit of James Beard Award-nominated chefs Andy Ticer and Michael Hudman whose renowned culinary tell is the unlikely marriage between classic Italian recipes and the bright and mystifying flavors of the American South.
With an emphasis on seasonal ingredients, homemade pastas and recipes passed down from our Maw Maws, Josephine Estelle is open for breakfast, lunch, dinner and happy hour.
Seaworthy showcases wild-caught and sustainably harvested oysters from American waters — Gulf Coast, East Coast and West Coast alike — as well as locally sourced fish and game. The celebrated beverage program offers both classic and proprietary cocktails, with a smart selection of beer and wine.
Our music venue. Please check with the front desk for current goings-on while you’re with us.
Your all-day cafe and market for farm-driven, responsibly sourced nourishment. We serve Stumptown coffee and espresso, organic juices, teas, and freshly baked pastries plus grab-and-go sandwiches and salad goodness.
Meet us in the lobby.
Our rooftop bar and garden offers seasonal cocktails and small plates you can enjoy poolside.
Room service is available through our restaurant Josephine Estelle between 7am and 11am for breakfast and 5pm–10pm for dinner. Dial 3067.
Yes. We rent out our spaces for private events, weddings, shows, conferences and symposiums. You can get details about our different event spaces here.
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