Sydney FAQs

We are located at 47 – 53 Wentworth Ave, Sydney, NSW 2000, Australia

We don’t have onsite parking, however we do recommend a parking garage in the area. This is Secure Parking – Goulburn Street Car Park, and Ace Hotel guests are offered a special rate of $50 per 24-hour period at this garage.

To secure the Ace rate, take an entry coupon from the garage, bring it to the front desk and the team will be able to help with payment and validation. Bookings are not possible through the hotel, and bookings made directly with the garage will not be eligible for the special Ace negotiated rate. If you are staying over on a Saturday, it’s worth noting Secure Parking offers a weekend rate of $14 per day which may be paid directly at the garage.

Secure Parking – Goulburn Street Car Park is located at 101 Goulburn Street. The maximum clearance is 1.95m (6’4″). Though Goulburn Street is a two-way street, entry to the garage may only be gained by turning left from the west-bound lanes.

You must be 18 or older to book a room.

Please note that for security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in and a credit card.

Check-in is after 3pm. If you arrive early, we can hold your bags while you explore the house, or take a stroll around town (we’ll point you in the right direction) until your room is available.

Check out is 12pm. If you’d like a little bit more time, we’ll do what we can to accommodate and we’re always more than willing to hold on to your stuff for a few hours at the front desk.

Yes, that can be arranged. The front desk will hold them for you until you’re ready.

Yes, there is free WiFi in all public areas and in guest rooms.

You can buy some things right out of your room, like the custom Pendleton blanket, vintage vinyl and exclusive wings + horns hoodie robe just by taking them with you — we’ll charge it after you checkout.

We have an online shop too, where you can find Ace-made wares and collaborations, and just some things we think are cool. And if you miss Ace New Orleans, New York, Palm Springs, Los Angeles, Seattle, Portland or Kyoto, you can find souvenirs you forgot to buy when you were there.

We also have luxuries and necessities, gift certificates and good stuff — like Firsthand bath products, custom guitar strings, Ace shirts and totes, Moleskine notebooks, records, books and jewelry — for sale at the front desk store.

No. All rooms are completely non-smoking. If you light up or vape inside the hotel we must charge a $500 AUD ($1000 AUD if it’s a suite) smoking fee to your card, plus taxes. Go outside, meet a stranger.

Our full Privacy Policy can be found here.

We charge $120 AUD per pet (taxes included), per stay with 2 pets max per guest room. When we say “pet” we really mean “dog,” but just get in touch if you have something stranger or larger and we’ll try to make it work.

Yes. Our well-equipped gym is located on the first floor. Bring your room key for access.

Our modification and cancellation terms vary per rate plan booked. Please refer to the reservation policies while you are making your reservation. These can be found during the booking process and in your reservation confirmation.

Manage Reservations

Reservations are guaranteed with a valid credit card at the time of booking. We’ll ask you to verify the payment details upon check-in.

Refundable reservations will not be charged until you arrive at the front desk or in the event of a cancellation. For non-refundable reservations, the full booking amount will be charged to your card at the time of booking.

We’ll send you an email to confirm all your reservations details including the confirmation number, dates of stay, room type. number of guests and your confirmed rates.

Sure, please let us know as soon as possible, ideally 24 hours prior, otherwise you may be subject to early cancellation fees.

Ace Hotel Sydney has many DDA compliant rooms. Please call our Reservations team or use our website to book one of these rooms.

Ace Hotel Sydney features multiple award-winning dining and drinking options across 18 floors. Kiln, our rooftop restaurant on the 18th floor, offers modern Australian cuisine with stunning panoramic views. LOAM is our all-day dining restaurant on the lobby level, serving breakfast through dinner with a plant-forward seasonal menu. The Lobby Bar offers craft cocktails and small plates in a vibrant communal setting. Good Chemistry is our laneway café on Foy Lane, perfect for coffee, pastries, and light bites throughout the day.

Kiln is our award-winning rooftop restaurant located on the 18th floor, led by Chef-Partner Beau Clugston. The restaurant features a retractable roof, wood-fired oven, and panoramic views across Sydney’s skyline. The cuisine blends Australia’s unique seasonal ingredients with Scandinavian culinary philosophy, incorporating influences from Italy, Japan, and Southeast Asia. Chef Beau, a local from coastal NSW, creates dishes that celebrate regional produce, meats, and seafood. The 108-seat space includes an open kitchen, intimate chef’s table seating, and both indoor and outdoor areas—perfect for sunset dining.

LOAM is our all-day dining restaurant on the lobby level, helmed by Executive Chef Heidi Flanagan. The menu is plant-forward and driven by produce from independent Australian farmers and producers. Expect seasonal dishes like charred octopus, portobello mushroom tonkatsu burgers, and brined-and-roasted Mandalong Valley chicken. LOAM serves breakfast, lunch, and dinner in a welcoming 65-seat space that’s equally popular with hotel guests and Sydney locals. The name reflects our connection to earth and essential elements.

The Lobby Bar is the beating heart of Ace Hotel Sydney, offering craft cocktails, wines by the glass, local beers, and shareable small plates. Mike Bennie of P&V Wine + Liquor Merchants curated the drinks menu, featuring minimal-intervention wines and cocktails infused with native Australian ingredients. The lobby transforms throughout the day—freelancers work in the afternoon, and the space fills with locals and travelers during evening cocktail hour. Live music and DJ sets add to the vibrant atmosphere (ending around 10pm).

Good Chemistry is our airy laneway café located on Foy Lane with ample seating that opens directly onto the street. The name pays tribute to the building’s history as the former factory and distribution center of Washington H. Soul Pattinson Chemists. Good Chemistry serves an all-day menu of pastries, salads, toasties, and light bites, along with Mecca Coffee and Tea Craft teas, plus wine and beer. It’s the perfect spot for a quick breakfast, afternoon coffee, or casual catch-up.

Restaurant and bar hours vary by venue. Kiln is currently open Tuesday through Saturday from 5:30pm. LOAM serves breakfast, lunch, and dinner daily. Good Chemistry is open throughout the day. The Lobby Bar operates from morning through late evening. Please check our website or contact the front desk for current operating hours.

Mike Bennie, co-owner of P&V Wine + Liquor Merchants, has curated the entire drinks program across the hotel. Mike has shaped Sydney and Australia’s dynamic drinks scene, bringing his expertise in minimal-intervention wines, craft cocktails with native ingredients, and thoughtful beverage pairings to every venue from Kiln to The Lobby Bar.

Book a table at Kiln

Book a table at LOAM

Yes. We rent out our spaces for private events, weddings, shows, conferences and more. Contact us for details about our different event spaces.

We offer versatile event spaces perfect for corporate meetings, conferences, intimate weddings, private dinners, and cultural gatherings. Our spaces blend the historic character of the 1916 Tyne House building with contemporary design, featuring modern A/V capabilities and natural light. The dramatic 18-storey setting and unique architectural details create memorable experiences for any occasion. Contact our events team for capacity details, floor plans, and availability.

We’re located on the cusp of Surry Hills and Sydney’s CBD at 47-53 Wentworth Avenue. Surry Hills is one of Sydney’s most vibrant neighborhoods, known for its tree-lined streets, independent cafes, award-winning restaurants, boutique shops, and thriving arts scene. This location gives you the best of both worlds—the energy of Sydney’s Central Business District and the character of one of the city’s coolest inner-city neighborhoods.

Ace Hotel Sydney is built on the site of Tyne House, a historic brick factory constructed in 1916 and considered one of the first ceramic kilns in Australia. The building later served as the factory and distribution center for Washington H. Soul Pattinson Chemists. Melbourne-based Flack Studio transformed the entire 18-storey building, preserving the historic façade while creating contemporary interiors inspired by the colors of the Australian desert. You’ll see this heritage reflected in details like the ochre-red marble staircase and throughout our design.

You’re in an ideal location to explore Sydney. Within walking distance: Central Station (8 minutes), Hyde Park, the Australian Museum, Chinatown, dozens of Surry Hills’ best restaurants and bars along Crown Street and Bourke Street, independent shops, and galleries. The Sydney Opera House is about 2.5km away, Darling Harbour is nearby, and Bondi Beach is a short drive or bus ride. The neighborhood around you buzzes with cafes like Single O, restaurants like Nomad and Chin Chin, and wine bars like Poly.

We’re centrally positioned with easy access to Sydney’s highlights. Sydney Opera House is about 6km (15-20 minutes by taxi/Uber), Bondi Beach is about 8km (20-25 minutes), Darling Harbour is 2km (15-minute walk), and Hyde Park Barracks Museum is just 0.7 miles away. Central Station is an 8-minute walk, connecting you to trains throughout Sydney and beyond. You’re also close to the airport—Sydney Kingsford Smith Airport is about 8km (15-20 minutes by taxi).

Central Station is just an 8-minute walk, giving you access to trains, light rail, and buses throughout Sydney. We also offer complimentary bicycles for hotel guests—Sydney has excellent cycling routes, especially along the harbor and through parks. Taxis and rideshares are readily available. For exploring Surry Hills and the CBD, walking is ideal—many of the area’s best cafes, restaurants, and shops are within a 10-15 minute stroll.

Absolutely! Surry Hills is consistently rated as one of Sydney’s best neighborhoods. It’s known for its creative community, excellent dining scene (from casual cafes to award-winning restaurants), independent boutiques, street art, and village atmosphere. The neighborhood attracts locals and visitors alike for its authenticity and walkability. You’ll find a mix of historic terrace houses, modern developments, and cultural venues—all while being steps from Sydney’s CBD.

Ace Hotel Sydney is the brand’s first Southern Hemisphere location, bringing Seattle’s creative hospitality ethos to Australia. We’ve transformed a historic 1916 brick factory into a contemporary 18-storey cultural hub that honors Australian craft, art, and design. Every room features a guitar, vinyl collection with turntable, and custom robes by Australian brand Deiji Studios. Our public spaces showcase works by Aboriginal artists including Tony Albert, alongside pieces by Ramesh Mario Nithiyendran and Nadia Hernández. We’re not just a hotel—we’re a gathering place for Sydney’s creative community, with award-winning restaurants, live music, art installations, and a lobby that’s as popular with locals as it is with guests.

Yes, Australian creativity is woven throughout the hotel. Flack Studio, one of Melbourne’s most acclaimed design firms, created the interiors using colors inspired by the Australian desert. We feature prominent works by Aboriginal artists like Tony Albert in our public spaces. Australian brand Deiji Studios designed our custom robes. Local makers and artisans are represented in our retail offerings. Mike Bennie, a key figure in Australia’s drinks scene, curated our beverage program. We’re committed to celebrating and supporting Australian talent.

Yes! We regularly host live music, DJ sets, art exhibitions, talks, and community events. The Lobby Bar becomes a vibrant gathering space in the evenings with regular programming that ends around 10pm (the solid building structure ensures minimal sound transmission to rooms). Our spaces have become meeting points for Sydney’s creative community—from freelancers working during the day to locals enjoying evening cocktails. Check our events calendar or ask the front desk about what’s happening during your stay.

We’re all about community, creativity, and connection. The hotel attracts a mix of international travelers, local creatives, business professionals, and neighborhood regulars. You’ll find people working on laptops in the lobby during the day, friends gathering for drinks at sunset on the rooftop, and music lovers browsing vinyl in guest rooms. We’ve created spaces that encourage interaction and serendipity while still offering comfort and privacy. It’s sophisticated but never stuffy, design-forward but always welcoming.