Sydney FAQs

We are located at 47 – 53 Wentworth Ave, Sydney, NSW 2000, Australia

We don’t have onsite parking, however we do recommend two parking garages in the area.  These are Secure Parking – Goulburn Street Car Park and Wilson Parking – 175 Liverpool. Ace Hotel guests are offered a special rate of $50 per 24-hour period at either garage.

To secure the Ace rate, take an entry coupon from the garage, bring it to the front desk and the team will be able to help with payment and validation. Bookings are not possible through the hotel, and bookings made directly with either garage will not be eligible for the special Ace negotiated rate. If you are staying over on a Saturday, it’s worth noting Secure Parking offers a weekend rate of $14 per day which may be paid directly at the garage.

Secure Parking – Goulburn Street Car Park is located at 101 Goulburn Street.  The maximum clearance is 1.95m (6’4″). Though Goulburn Street is a two-way street, entry to the garage may only be gained by turning left from the west-bound lanes.

The entry to Wilson Parking – 175 Liverpool is located on Nithsdale Street. The maximum clearance is 1.90m (6’2″). Depending on your approach, please entry instructions below:

– If travelling west on Liverpool Street, you are able to turn left onto Nithsdale.

– If travelling north on Wentworth Avenue, go left onto Commonwealth Street, left onto Clarke then left onto Nithsdale.

– If travelling east on Goulburn, you are able to turn left onto Nithsdale.

– You will not be able to access Nithsdale Street if travelling east on Liverpool Street. You will need to travel south on Elizabeth, left onto Goulburn and then left onto Nithsdale.

You must be 18 or older to book a room.

Please note that for security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in and a credit card.

Check-in is after 3pm. If you arrive early, we can hold your bags while you explore the house, or take a stroll around town (we’ll point you in the right direction) until your room is available.

Check out is 12pm. If you’d like a little bit more time, we’ll do what we can to accommodate and we’re always more than willing to hold on to your stuff for a few hours at the front desk.

Yes, that can be arranged. The front desk will hold them for you until you’re ready.

Yes, there is free WiFi in all public areas and in guest rooms.

You can buy some things right out of your room, like the custom Pendleton blanket, vintage vinyl and exclusive wings + horns hoodie robe just by taking them with you — we’ll charge it after you checkout.

We have an online shop too, where you can find Ace-made wares and collaborations, and just some things we think are cool. And if you miss Ace New Orleans, New York, Palm Springs, Los Angeles, Seattle, Portland or Kyoto, you can find souvenirs you forgot to buy when you were there.

We also have luxuries and necessities, gift certificates and good stuff — like uka bath products, custom guitar strings, Ace shirts and totes, Moleskine notebooks, records, books and jewelry — for sale at the front desk store.

No. All rooms are completely non-smoking. If you light up or vape inside the hotel we must charge a $500 AUD ($1000 AUD if it’s a suite) smoking fee to your card, plus taxes. Go outside, meet a stranger.

Our full Privacy Policy can be found here.

We charge $120 AUD per pet (taxes included), per stay with 2 pets max per guest room. When we say “pet” we really mean “dog,” but just get in touch if you have something stranger or larger and we’ll try to make it work.

Yes.  Our well-equipped gym is located on the first floor. Bring your room key for access.

Our modification and cancellation terms vary per rate plan booked. Please refer to the reservation policies while you are making your reservation. These can be found during the booking process and in your reservation confirmation.

Manage Reservations

Reservations are guaranteed with a valid credit card at the time of booking. We’ll ask you to verify the payment details upon check-in.

Refundable reservations will not be charged until you arrive at the front desk or in the event of a cancellation. For non-refundable reservations, the full booking amount will be charged to your card at the time of booking.

We’ll send you an email to confirm all your reservations details including the confirmation number, dates of stay, room type. number of guests and your confirmed rates.

Sure, please let us know as soon as possible, ideally 24 hours prior, otherwise you may be subject to early cancellation fees.

Ace Hotel Sydney has many DDA compliant rooms. Please call our Reservations team or use our website to book one of these rooms.